Summary
Overview
Work History
Education
Skills
Timeline
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Hugo Rios Alvarez

Front Desk Agent
Toa Baja

Summary

My name is Hugo Rios Alvarez, i'm 25 years old and live in Toa Baja, PR. Currently, im studying finance and economics enrolled in Ana G Mendez Online with the Orlando Fl campus hoping it leads to a profession as a Finance Analyst. I'm an athlete, and have been for as long as i can remember that being Basketball, Volleyball, Swimming or Football, which I feel is what makes me a great team player and great coworker. Certainly passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I'm a results-driven professional focused on delivering exceptional support for customer needs. Successfully manage concerns and resolve conflicts to maximize customer satisfaction. Eager to join a team where my skills will add value and drive results.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Front Desk Agent

Hyatt Vacation Club at Hacienda Del Mar
05.2024 - 08.2025
  • Resolved service-related problems and documented actions in system.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Collected room deposits, fees, and payments.

Front Desk Agent

The Wave Hotel
01.2024 - 05.2024
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Data Entry Specialist

Manpower / Health Department
06.2021 - 05.2023
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Compiled data and reviewed information for accuracy prior to input.

Data Entry Specialist

Manpower / Aeropuerto Luis Muñoz Marin
06.2020 - 12.2021
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Followed established procedures to enter and process data correctly.
  • Completed data entry tasks with accuracy and efficiency.

Assistant Manager & Correspondence Analyst

Oficentro Dos Palmas
04.2019 - 06.2020
  • Managed and maintained efficient, well-organized digital filing system.
  • Analyzed data and work orders before sending or completing tasks.
  • Collected payments from customers and clients.
  • Wrote letters and updates for customer requests.
  • Presented clear and concise explanations of governing rules and regulations.
  • Resolved problems, improved operations and provided exceptional service.

Education

High School Diploma -

Colegio La Merced

Bachelor Degree - Finance And Economics

Ana G Mendez Online

Skills

Data verification

Customer service

Front office support

Guest relations

Microsoft office

Team building

Guest services

Hospitality services

Administrative skills

Front desk management

Timeline

Front Desk Agent

Hyatt Vacation Club at Hacienda Del Mar
05.2024 - 08.2025

Front Desk Agent

The Wave Hotel
01.2024 - 05.2024

Data Entry Specialist

Manpower / Health Department
06.2021 - 05.2023

Data Entry Specialist

Manpower / Aeropuerto Luis Muñoz Marin
06.2020 - 12.2021

Assistant Manager & Correspondence Analyst

Oficentro Dos Palmas
04.2019 - 06.2020

Bachelor Degree - Finance And Economics

Ana G Mendez Online

High School Diploma -

Colegio La Merced

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Hugo Rios Alvarez Front Desk Agent