Ian Bagdy
Aibonito
Summary
I am a dedicated SAP Business One Support Specialist with a passion for helping businesses optimize their operations through efficient ERP solutions. With a background in SAP Business One and a proven track record of resolving complex issues, I am committed to delivering top-notch support and guidance to organizations of all sizes.
Overview
9
9
years of professional experience
Work History
SAP Business One Support Specialist
Argentis Consulting
06.2022 - Current
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Configured and customized SAP modules to align with client business processes.
- Utilize SAP software to perform day-to-day tasks related to job functions efficiently and accurately.
- Navigate through SAP modules relevant to the role, such as Finance, Sales, Logistics, etc., as required.
Customer Service Representative
Burlington Coat Factory
01.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Management Assistant
L.G.R Constructing
01.2015 - 12.2015
- Coordinated meetings and events, ensuring seamless communication between departments and customers.
- Offered technical support and troubleshot issues to enhance office productivity.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Produced and tailored professional documents aimed at enhancing customer communication and satisfaction, ensuring accuracy and relevance.
- Implemented a personalized approach by hand-delivering correspondence to clients, enhancing the company's commitment to exceptional customer service.
- Maintained a high standard of document quality and presentation, reflecting the company's dedication to professional communication and client relations.
Education
Bachelor of Business Information Systems - Computer And Information Sciences
UPR Bayamón
Bayamón, Puerto Rico01.2025
Skills
- ERP Software
- Team collaboration
- Server management
- Warehouse management
- Technical writing
- Microsoft Office
- Customer Service
- IT Support
Languages
English, Spanish
Native language
Timeline
SAP Business One Support Specialist
Argentis Consulting
06.2022 - Current
Customer Service Representative
Burlington Coat Factory
01.2021 - 06.2022
Management Assistant
L.G.R Constructing
01.2015 - 12.2015
Bachelor of Business Information Systems - Computer And Information Sciences
UPR Bayamón
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