Ian Bagdy
Aibonito,Puerto Rico
Summary
Detail-oriented Information Systems student with hands-on experience as a Data Entry Analyst and SAP Business One Support Consultant. Proven expertise in managing and optimizing invoicing processes for USDA utility bills, ensuring accuracy and efficiency in data handling. Adept at providing technical support and solutions for SAP Business One, enhancing system functionality and user satisfaction. Strong analytical skills combined with a solid understanding of information systems, enabling effective problem-solving and process improvement.
Overview
4
4
years of professional experience
Work History
Data Entry Analyst
White Star Technologies LLC
Guaynabo , Puerto Rico
2024.04 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Maintained confidentiality of sensitive information entered into the system.
- Verified accuracy and completeness of data entry into the database system.
SAP Business One Support Specialist
Argentis Consulting
Miramar
2022.06 - 2024.04
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Configured and customized SAP modules to align with client business processes.
- Provided technical support to customers via phone and email.
- Documented customer inquiries and resolutions in a ticketing system.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
Management Assistant
L.G.R Constructing
Aibonito
2021.01 - 2021.12
- Coordinated meetings and events, ensuring seamless communication between departments and customers.
- Offered technical support and troubleshot issues to enhance office productivity.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Produced and tailored professional documents aimed at enhancing customer communication and satisfaction, ensuring accuracy and relevance.
- Implemented a personalized approach by hand-delivering correspondence to clients, enhancing the company's commitment to exceptional customer service.
- Maintained a high standard of document quality and presentation, reflecting the company's dedication to professional communication and client relations.
Education
Bachelor of Business Information Systems - Computer And Information Sciences
UPR Bayamón
Bayamón, Puerto Rico2025-12
Skills
- Team collaboration
- Microsoft Office
- Debugging
- Hardware Installation
- Application installations
- Remote Support
- System Maintenance
- Computer maintenance
- Task Prioritization
Timeline
Data Entry Analyst
White Star Technologies LLC
2024.04 - Current
SAP Business One Support Specialist
Argentis Consulting
2022.06 - 2024.04
Management Assistant
L.G.R Constructing
2021.01 - 2021.12
Bachelor of Business Information Systems - Computer And Information Sciences
UPR Bayamón
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