Ian C. Santos Rodríguez
Bayamón
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
05.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Help clients with matters such as: where to locate a product and answering questions about different things
- Cleaning the inside and outside of the store
Customer Service Representative
Farmacias Plaza
07.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Stocking different aisles
- Receive merchandise and may checkup inventory
- Cleaning the inside and outside of the pharmacy
Sales Associate
La Nueva Era
11.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helping clients bring merchandise to the cash register
- Assist clients with basic information about prices and features of the merchandise.
- Cleaning both the floor and bathroom of the store
Education
Masters in Rehabilitation Counseling - Counseling
Universidad De Puerto Rico Recinto De Río Piedras
San Juan, Puerto Rico05.2024
Bachelor of Adapted Physical Education - Education of Individuals in Elementary Special Education Programs
Universidad De Puerto Rico Recinto De Bayamón
Bayamón, Puerto Rico05.2020
High School Diploma -
Colegio Santisima Trinidad
Bayamón, Puerto Rico06.2015
Skills
- Customer Service
- POS Systems
- Cash Register Operation
- Payment Processing
- Punctual
- Responsible
- Flexible
- Bilingual
- Fast Learner
- Microsoft Word
- Microsoft Power Point
- Technology friendly
Timeline
Cashier
Walmart
05.2023 - 09.2023
Customer Service Representative
Farmacias Plaza
07.2021 - 12.2022
Sales Associate
La Nueva Era
11.2020 - 06.2021
Masters in Rehabilitation Counseling - Counseling
Universidad De Puerto Rico Recinto De Río Piedras
Bachelor of Adapted Physical Education - Education of Individuals in Elementary Special Education Programs
Universidad De Puerto Rico Recinto De Bayamón
High School Diploma -
Colegio Santisima Trinidad
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