Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ian J Alicea Rivera

Cayey

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Possesses a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. A dynamic leader with success in spearheading tactical planning and leading teams through diverse operational requirements. Skilled trainer and mentor to subordinate personnel, improving productivity and technical understanding while maximizing team performance.

Overview

4
4
years of professional experience

Work History

Army Officer

ARMY
Ponce
06.2024 - Current

Customer Service Representative

Costco
Caguas
05.2021 - Current
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.

Customer Service Representative

Home Depot
Caguas
10.2020 - 03.2021
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

Bachelor of Arts - Psychology & Mental Health

Universidad De Puerto Rico
Cayey
06-2024

High School Diploma -

Colegio La Merced
Cayey
05-2019

Skills

  • Personnel Management
  • Operational planning
  • Logistics Management
  • Physical Fitness
  • Product Knowledge
  • Multi-Task Management
  • Problem Resolution
  • Customer Service

Timeline

Army Officer

ARMY
06.2024 - Current

Customer Service Representative

Costco
05.2021 - Current

Customer Service Representative

Home Depot
10.2020 - 03.2021

Bachelor of Arts - Psychology & Mental Health

Universidad De Puerto Rico

High School Diploma -

Colegio La Merced
Ian J Alicea Rivera