Ian Sanabria-Gonzalez
Carolina
Summary
Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.
Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter/Host
Julius Restaurant and Grill
San Juan
05.2023 - 08.2023
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Responded to ad hoc cleaning duties at end of shift.
- Provided excellent customer service.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Warehouse Worker
Dicar Alfaparf Group Milano Care
San Juan
05.2021 - 07.2023
- Reviewed and approved vendor invoices.
- Evaluated current processes and procedures used by the organization for storing data securely.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Ensured safety protocols were followed at all times while operating machinery.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Staged and sorted multiple types of products for loading.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Organized warehouse space for efficient storage of products.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assembled orders according to customer requests.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Education
High School Diploma -
American Performance Academy
Bayamon, Puerto Rico05.2022
Skills
- Service Quality
- Guest Relations Management
- Food Inspection
- Order Management
- Serving Expertise
- Order Accuracy
- Relationship Management
- Quality Control
- Dining Customer Service
- Positive and Professional
- Operations Support
- Loading and Unloading
- Shipping and Receiving
- Shipment Palletization
- Storage Organization
- Order Preparation
- Heavy Equipment Operation
- Inventory Tracking
- Material Handling
- Warehouse Organization
- Warehouse Operations
- Order Fulfillment
- Warehouse Auditing
- Stacking and Staging
- Health and Safety Regulations
- Product Management
- Delivery Scheduling
- Picking and Packing
- Purchase Order Review
- Inventory Management
Affiliations
- Fitness enthusiast
- Baseball player and coach
Timeline
Restaurant Waiter/Host
Julius Restaurant and Grill
05.2023 - 08.2023
Warehouse Worker
Dicar Alfaparf Group Milano Care
05.2021 - 07.2023
High School Diploma -
American Performance Academy
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