Ian Sánchez Rivera
San Juan
Summary
Adaptable Technical Support Analyst with a background in Computer Engineering, complemented by internship experiences at Becton Dickinson. Proficient in Microsoft SQL, MatLab, MultiSim, AutoCAD, and other technical skills. Excels in troubleshooting hardware and software issues, offering excellent customer service, and delivering timely solutions. Eager to leverage technical expertise in the dynamic role of a Technical Support Analyst.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Co-Op Engineer
Becton Dickinson
Humacao
04.2023 - Current
- Member in the award-winning 3D Max Particle Reduction Project at Quest 2023, securing the Gold against 71 competing projects, including manufacturing companies in the region.
- Implemented lean methodologies and Six Sigma principles to optimize business processes, resulting in a 40% reduction in operational costs and a 20% increase in overall efficiency.
- Participated in the Shingijutsu Event Hosted on site this November and Contributed to the event's success by actively engaging in continuous improvement initiatives, fostering a culture of innovation, and implementing efficient solutions to enhance overall operational excellence.
Undergraduate Research Assistant
UPR Humacao
Humacao
08.2020 - 05.2021
- Conducted research on diodes and bipolar junction transistors (BJTs) under the guidance of Dr. Vedrine.
- Designed and fabricated experimental setups for testing diodes and BJTs.
- Conducted experiments to characterize the behavior of diodes and BJTs under various operating conditions.
- Analyzed experimental data using software tools such as MatLab and MultiSim.
Education
Bachelor of Science - Computer Engineering
Polytechnic University
San Juan, PR05.2025
Bachelor of Science - Applied Physics and Electronics
Universidad De Puerto Rico
Humacao, PR05.2023
Skills
- Technical Support
- Customer Service
- Troubleshooting
- Hardware and Software Support
- Microsoft SQL
- MatLab, MultiSim, AutoCAD
- Root Cause Analysis
- Vendor Collaboration
- Agile Development Methodologies
- Microsoft PowerShell
- Technical Drawings
- Quality Assurance
Certification
- Validation Industry Certification I Program for FDA Regulated Industries, Job Center PR - 2023
- Certified LSS White Belt, Becton Dickinson - 2023
- Certified LSS Yellow Belt, Becton Dickinson - 2023
- Becton Dickinson Humacao - Shingijutsu Certification - 2023
Timeline
Co-Op Engineer
Becton Dickinson
04.2023 - Current
Undergraduate Research Assistant
UPR Humacao
08.2020 - 05.2021
Bachelor of Science - Computer Engineering
Polytechnic University
Bachelor of Science - Applied Physics and Electronics
Universidad De Puerto Rico
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