Wilmarie Cruz Perez
Toa Alta
Summary
Hardworking and driven to work quickly and effectively on projects in all types of environments. Experienced in customer service with over 6years of experience in different companies. Excellent reputation for resolving problems and improving customer satisfaction.
Energetic and organized with strong aptitude for managing financial transactions and maintaining accurate records. Well-versed in accounting principles and proficient in using accounting software to process invoices and reconcile accounts. Committed to contributing to efficiency and accuracy of financial operations.
Overview
7
7
years of professional experience
Work History
Accounts Payable/Accounts Receivable Clerk
Document Company PR / Doculeasing Inc
04.2023 - Current
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Prevented potential fraud or errors by meticulously reviewing incoming invoices for accuracy before entering into accounting system.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Inspected account books and recorded transactions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Operations Manager
VP Home Rentals
08.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
Office Solutions Consultant
Document Company PR
08.2019 - 04.2023
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Credit Analyst
Advance Credit Puerto Rico
08.2018 - 08.2019
- Reviewed credit reports looking for negative information and prepared investigations for the credit bureau.
- Assessed credit risk and analyzed financial statements.
- Contacted customers and requested financial documentation.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Provided credit rectifications and customer service.
Administrative Assistant
Advance Credit Puerto Rico
03.2018 - 07.2018
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed Access databases converting complex data into easy-to-interpret data.
- Processed invoices and expenses using Excel to facilitate on-time payment.
- Scheduled client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
Education
BBA - Logistics And Materials Management
Universidad De Puerto Rico
Bayamon12-2024
Associate in Industrial Engineer -
Universidad De Puerto Rico
Bayamón05.2018
High School Diploma -
University Gardens High School
San Juan05.2014
Skills
- Sales
- Invoicing
- Client Needs Assessment
- Prospecting Clients
- Works Well Under Pressure
- Works well independently
- Payment processing
- Account reconciliation
- Quickbooks
- Forecasting accuracy
- Materials management
- Warehouse management
- Staff management
Windows Office
Computer oriented, knowledge of Word , Excel , Power Point and Outlook
Timeline
Operations Manager
VP Home Rentals
08.2023 - Current
Accounts Payable/Accounts Receivable Clerk
Document Company PR / Doculeasing Inc
04.2023 - Current
Office Solutions Consultant
Document Company PR
08.2019 - 04.2023
Credit Analyst
Advance Credit Puerto Rico
08.2018 - 08.2019
Administrative Assistant
Advance Credit Puerto Rico
03.2018 - 07.2018
BBA - Logistics And Materials Management
Universidad De Puerto Rico
Associate in Industrial Engineer -
Universidad De Puerto Rico
High School Diploma -
University Gardens High School
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