IHADIZ BLECK
Summary
Knowledgeable, highly organized, dedicated professional, and leader with strong teamwork. Outgoing, positive demeanor, and proven employee and customer relationship skills. Specialized in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Demonstrates a high level of discretion in handling sensitive and confidential information.
Overview
12
12
years of professional experience
Work History
Administrative Assistant to the Executive Director
Rehace
San Juan, Puerto Rico
01.2024 - 12.2024
- Prepare agendas, attendance, presentations, and other materials for meetings and events.
- Provide support on organizational projects with MCS Foundation partners related to the organization's mission.
- Make purchases, and work on the preparation of invoices. Send disbursements daily to the accountant. Assist the accountant when help is needed.
- Work on emails received from volunteers or missionaries in coordinating trips, making the corresponding arrangements, and preparing their respective programs, as well as sending them invoices and receipts.
- Maintain the office supplies inventory, and place orders when necessary.
- Work on all files for the organization's vehicle fleet, keeping their tags and insurance updated.
- Handle confidential information with discretion and integrity.
- Greeted visitors in a professional manner while providing excellent customer service.
- Organize files, develop spreadsheets, send reports by email, scan documents, and keep the counter and reception area organized and clean.
- Work on the MCS Foundation proposal, make the corresponding purchases, analyze data, keep statistics on the investment of expenses, prepare Excel tables for the participants, submit reports, and check balances to MCS for the investment of the proposal.
- Maintain functional office equipment and supplies well-stocked to promote efficient operations.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrate strong problem-solving skills, resolving problems efficiently, and effectively.
Insurance Verification Authorization Sup.
One Health Direct
Carolina
06.2022 - 08.2023
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Applied knowledge of Medicare, Medicaid, and third-party payer requirements, utilizing online eligibility systems to verify patient coverage and policy limitations.
- Processed prior authorization requests according to the departmental guidelines.
- Conducted training sessions for new employees regarding company policies related to the authorization process.
- Reviewed authorization requests for accuracy and completeness.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Assigned projects and distributed tasks to team members as per their areas of expertise.
Human Resources Specialist
Brevard County
Melbourne
05.2021 - 05.2022
- Conducted background checks and orientation, coordinating the new employee onboarding process.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Assisted candidates with application processes by answering questions about the application, performing background checks, providing I-9 forms, and handling drug screening paperwork.
- Guided new hires through orientation and onboarding, and explained documentation requirements to facilitate the HR process.
- Safeguarded human resource information, maintaining employee confidence, and protecting operations.
- Supported recruitment with resume screening, interview scheduling, and candidate job offers.
- Provided essential support to address the individual HR needs of employees.
Member Services Team Lead in Offices
Molina Healthcare of Puerto Rico
Caguas And Hato Rey
03.2015 - 12.2020
- Assisted with the supervision of personnel in the absence of and in support of supervisor and manager.
- Perform comprehensive and in-depth analyses of medical treatment and service when cost is high for members.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Mentored and motivated employees in regards to service quality, knowledge and performance.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Responded to member questions regarding enrollment, claims, benefits, referrals and pre-authorizations.
- Managed floor operations in busy office center handling 60 daily inquiries.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Customer Service Supervisor
American Health Medicare
San Juan
01.2013 - 02.2015
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated employee job performance and motivated staff to improve productivity by delivering one-on-one coaching to promote better customer service to our members.
- Monitored phone calls to provide feedback and coaching.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Master of Science - Labor Relations
Interamerican University of Puerto Rico
San Juan, Puerto RicoBachelor of Science - Criminal Justice & Investigation
Interamerican University of Puerto Rico
San Juan, Puerto RicoSkills
- Customer support
- Quality control
- Employee coaching
- Strong analytical and problem-solving skills
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Meeting coordination, data analysis
- Training and Development
- Supervision and leadership support
- Confidential document control
- Report analysis
- Administrative support
- Invoice processing
- Customer relationship management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Administrative Assistant to the Executive Director
Rehace
01.2024 - 12.2024
Insurance Verification Authorization Sup.
One Health Direct
06.2022 - 08.2023
Human Resources Specialist
Brevard County
05.2021 - 05.2022
Member Services Team Lead in Offices
Molina Healthcare of Puerto Rico
03.2015 - 12.2020
Customer Service Supervisor
American Health Medicare
01.2013 - 02.2015
Master of Science - Labor Relations
Interamerican University of Puerto Rico
Bachelor of Science - Criminal Justice & Investigation
Interamerican University of Puerto Rico
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