Ile M. Melendez Serrano
Rio Grande
Summary
Driven professional with a proven track record in office administration and customer service, honed at Luquillo Commercial Center. Expert in computer skills and bilingual communication, adept at maintaining confidentiality and delivering superior customer service. Demonstrated leadership in high-pressure situations, enhancing team efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Luquillo Commercial Center
08.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Cashier
Farmacias Brisas Del Mar
08.2021 - 07.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - Education
Universidad De Puerto Rico
Humacao, Puerto Rico06.2028
High School Diploma -
Academia Regional Adventista Del Este
Rio Grande, Puerto Rico05.2024
Skills
- Customer Service
- Computer Skills
- Office Administration
- Bilingual
- Leadership
- Communications Skills
- Teamwork
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Administrative Assistant
Luquillo Commercial Center
08.2023 - 04.2024
Customer Service Cashier
Farmacias Brisas Del Mar
08.2021 - 07.2022
No Degree - Education
Universidad De Puerto Rico
High School Diploma -
Academia Regional Adventista Del Este
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