Ilianis Soto-Crespo
Caimital Alto, Aguadilla
Summary
Well-qualified Human Resource Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Collections Contact Representative
Internal Revenue Service (This is a federal job)
Aguadilla, Puerto Rico
01.2024 - Current
- Provide service involving a wide range of areas, from Individual to all forms of businesses primarily to phone or face to face, involves a wide range of tax processing regulatory requirements and procedures.
- Resolve tax issues with individuals whom degree of understanding may vary, or third-party representatives, e.g., CPA's Practitioners, Attorneys, who possess a professional understanding of tax law.
- Determine best course of actions for account with delinquent returns and offer a variety of options to solve issues.
- Determine Taxpayer's ability to pay delinquent accounts and take actions required to close accounts; these actions may include but not limited to initiation levies, filing notices of federal tax lien, convincing taxpayers
- Request sensitive, personal and financial information from individuals who may attempt to withhold additional sources of income, overpayment, to ensure compliance with reporting and disclosure requirements.
- Make determinations and use sound judgment concerning taxpayers' data and responds appropriately to degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent.
- Research telephone IDRS and other data base sources for information to locate taxpayers and their assets.
- Identify best levy source and issue levies on taxpayer wages, Bank accounts and accounts receivable.
Tax Advisor
Infinity Tax Advisor
Aguadilla
03.2023 - 01.2024
- Analyzed complex business transactions for proper tax treatment, ensuring compliance while minimizing liabilities.
- Prepared detailed written correspondence for clients related to various tax matters, clarifying complex information in an accessible manner.
- Contributed towards firm's development by continuously expanding expertise in specialized areas such as estate planning or international taxation.
- Streamlined internal processes, enhancing overall efficiency within the tax department.
- Mentored junior staff members, sharing best practices and knowledge to enhance their professional growth within the field of taxation.
- Implemented advanced software tools for improved data management and streamlined workflow within the department.
- Coordinated with auditors during examinations, ensuring smooth communication and resolution of any issues identified.
Office Administrator
Gasolinas Formula 1 INC
Aguadilla, Puerto Rico
03.2022 - 03.2023
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, accidents and attacks.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Investigated a range of problems, collected relevant data or information, conveyed the findings to a senior staff member, and may propose remedial measures for certain aspects of a program or function.
- Monitored, scrutinized, and assessed operations and their connections with other functions in terms of workflow, duplicative efforts, or systemic issues, and reports these findings to higher-level staff.
- Ensured that controls were both completed and accurate to maintain compliance with established procedures and formats.
- Provided administrative and clerical support to an office, engaging in clerical and technical tasks to aid management and program analysis functions.
Human Resources Assistant
Universal Technology College
Aguadilla, Puerto Rico
03.2022 - 03.2022
- Provided guidance on program staffing; suggested modifications in methods, procedures, and techniques to enhance baseline metrics; and carried out analyses of employee/organizational efficiency and productivity, proposed changes and improvements in organization, staffing, and operational methods.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Composed memos, initial reports, and diagrams that display observations and suggestions.
- Tracked various statistics and kept detailed records to support human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Administrative Assistant
Dr. Liza M. Conty
Aguadilla, Puerto Rico
06.2019 - 03.2022
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Administered employee benefits programs and assisted with open enrollment.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Assisted with writing job postings and job descriptions for boards.
- Identified both actual and potential issues along with their likely causes
- Investigated a range of problems, collected relevant data or information, conveyed the findings to a senior staff member, and may propose remedial measures for certain aspects of a program or function.
- Monitored, scrutinized, and assessed operations and their connections with other functions in terms of workflow, duplicative efforts, or systemic issues, and reports these findings to higher-level staff.
- Aided management in handling labor-management matters and grievances by preparing reports or responses.
Education
BBA - Human Resource Management
Universidad InterAmericana De Puerto Rico
Aguadilla, Puerto Rico 01.2018 - 06.2022
Skills
Communication
undefinedTimeline
Collections Contact Representative
Internal Revenue Service (This is a federal job)
01.2024 - Current
Tax Advisor
Infinity Tax Advisor
03.2023 - 01.2024
Office Administrator
Gasolinas Formula 1 INC
03.2022 - 03.2023
Human Resources Assistant
Universal Technology College
03.2022 - 03.2022
Administrative Assistant
Dr. Liza M. Conty
06.2019 - 03.2022
BBA - Human Resource Management
Universidad InterAmericana De Puerto Rico
01.2018 - 06.2022
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