Case manager
Doctor's Center Hospital/ORLANDO HEALTH
Carolina, Puerto Rico
08.2024 - Current
- Collaborated closely with social workers; provided holistic care for clients.
- Developed personalised care plans by assessing clients' needs and resources.
- Handled high-stress situations with calm, ensuring client safety.
- Ensured continuity of care by developing effective discharge plans.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Maintained confidential case documentation in line with data protection regulations.
- Created and maintained complex documents and spreadsheets using guidelines like Interqual and MCG.
- Improved case documentation by implementing a new filing system.