Hospitality industry professional with more than 14 years of experience. Bachelor's Degree in Hospitality Management. Efficient working in any pace of operation. Passionate about guest service and face-to-face interactions.
Overview
13
13
years of professional experience
Work History
Assistant Banquet Manager
JW Marriott Grande Lakes
Orlando
01.2024 - 01.2025
Assisted in planning and executing large-scale banquet events for guests.
Trained and supervised banquet staff to maintain service standards.
Resolved guest inquiries and concerns promptly during events for satisfaction.
Front Desk Agent
Springhill Suites by Marriott
02.2023 - 06.2023
Efficiently assisting guest from the Pre-arrival stage to Post-stay
Ensuring that all data in front desk is being processed correctly
Working as a team to achieve the best guest experience and atmosphere
Housing Agent
Ace Family Housing
11.2019 - 03.2022
Assisting Military Families in finding a home away from home
Ensuring all documentation was filled out correctly
Assisting with any special requests after home was chosen
Front Desk Agent
Westgate lakes Resort & Spa
12.2016 - 02.2018
Efficiently assisting guest from the Pre-arrival stage to Post-stay
Ensuring that all data in front desk is being processed correctly
Working as a team to achieve the best guest experience and atmosphere
Assisting Timeshare owners from the Pre-arrival stage to Post-stay
Attraction Assistant
Universal Studios Florida
02.2016 - 12.2016
Assisting guest safety while entering the ride and while exiting
Ensuring guest safety while ride is in motion
Immerse guests into Gru's house & Minion Mayhem
Cook/ Pastry Chef
Pisces Rising
04.2015 - 02.2016
Began as a Line Cook and moved to Pastry Chef position
Dessert Preparation for The Yatch Club, Catering events and restaurant menu
Ensuring all food standards and food safety were followed and implemented
QSR Food & BVR Rep
Disney College Program
01.2015 - 03.2015
Ensuring food was delivered to guest according to Disney standards
Assisting guest with cashier service
Working as a team to ensure standards are met and guest have a magical time
Service Representative
Rico Sun Tours
08.2014 - 10.2014
Assisting guest when arriving to airport and transferring to Hotel the night before embarking Disney Cruise Line
Assisting guest check-in to hotel a day before embarking Disney Cruise Line next day
Tour guide for some specific tours
Reservation Agent & Hotel Operator
Gran Melia Golf Resort
06.2012 - 08.2012
Assisting guest in the Pre-arrival phase by creating reservations for the property
Ensuring guest satisfaction through the Red Glove Service phone line
Ensuring guest satisfaction while guest are In-House