Ingrid Galarza
Orlando
Summary
Hospitality industry professional with more than 14 years of experience. Bachelor's Degree in Hospitality Management. Efficient working in any pace of operation. Passionate about guest service and face-to-face interactions.
Overview
13
13
years of professional experience
Work History
Assistant Banquet Manager
JW Marriott Grande Lakes
Orlando
01.2024 - 01.2025
- Assisted in planning and executing large-scale banquet events for guests.
- Trained and supervised banquet staff to maintain service standards.
- Resolved guest inquiries and concerns promptly during events for satisfaction.
Front Desk Agent
Springhill Suites by Marriott
02.2023 - 06.2023
- Efficiently assisting guest from the Pre-arrival stage to Post-stay
- Ensuring that all data in front desk is being processed correctly
- Working as a team to achieve the best guest experience and atmosphere
Housing Agent
Ace Family Housing
11.2019 - 03.2022
- Assisting Military Families in finding a home away from home
- Ensuring all documentation was filled out correctly
- Assisting with any special requests after home was chosen
Front Desk Agent
Westgate lakes Resort & Spa
12.2016 - 02.2018
- Efficiently assisting guest from the Pre-arrival stage to Post-stay
- Ensuring that all data in front desk is being processed correctly
- Working as a team to achieve the best guest experience and atmosphere
- Assisting Timeshare owners from the Pre-arrival stage to Post-stay
Attraction Assistant
Universal Studios Florida
02.2016 - 12.2016
- Assisting guest safety while entering the ride and while exiting
- Ensuring guest safety while ride is in motion
- Immerse guests into Gru's house & Minion Mayhem
Cook/ Pastry Chef
Pisces Rising
04.2015 - 02.2016
- Began as a Line Cook and moved to Pastry Chef position
- Dessert Preparation for The Yatch Club, Catering events and restaurant menu
- Ensuring all food standards and food safety were followed and implemented
QSR Food & BVR Rep
Disney College Program
01.2015 - 03.2015
- Ensuring food was delivered to guest according to Disney standards
- Assisting guest with cashier service
- Working as a team to ensure standards are met and guest have a magical time
Service Representative
Rico Sun Tours
08.2014 - 10.2014
- Assisting guest when arriving to airport and transferring to Hotel the night before embarking Disney Cruise Line
- Assisting guest check-in to hotel a day before embarking Disney Cruise Line next day
- Tour guide for some specific tours
Reservation Agent & Hotel Operator
Gran Melia Golf Resort
06.2012 - 08.2012
- Assisting guest in the Pre-arrival phase by creating reservations for the property
- Ensuring guest satisfaction through the Red Glove Service phone line
- Ensuring guest satisfaction while guest are In-House
Education
Bachelor of Science - Hospitality Management
Universidad Ana G Mendez
Carolina, PR05.2023
Skills
- Flexibility and adaptability
- Conflict resolution
- Interpersonal skills
- Effective time management
- Critical thinking and problem-solving
- Teamwork
- Ability to Multitask
- Computer Skills
- Fast Learner
- Customer Service
- Ability to Work Under Pressure
- Microsoft Office
- Ability to Work in a Team
- Communication Skills
Timeline
Assistant Banquet Manager
JW Marriott Grande Lakes
01.2024 - 01.2025
Front Desk Agent
Springhill Suites by Marriott
02.2023 - 06.2023
Housing Agent
Ace Family Housing
11.2019 - 03.2022
Front Desk Agent
Westgate lakes Resort & Spa
12.2016 - 02.2018
Attraction Assistant
Universal Studios Florida
02.2016 - 12.2016
Cook/ Pastry Chef
Pisces Rising
04.2015 - 02.2016
QSR Food & BVR Rep
Disney College Program
01.2015 - 03.2015
Service Representative
Rico Sun Tours
08.2014 - 10.2014
Reservation Agent & Hotel Operator
Gran Melia Golf Resort
06.2012 - 08.2012
Bachelor of Science - Hospitality Management
Universidad Ana G Mendez