Ingrid Hoffmann
Bayamon
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through twenty years of performance. Skilled at drafting reports and corporate policies and procedure . Exceptional leadership skills with expertise in Federal and State laws with extensive strategic planning capabilities
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Officer/Tax Program Reviewer
Department of Labor and Human Resources
San Juan
06.2001 - Current
- Assists in the direction of a major department ( Bureau of Employment Security)
- Assist State administrators in improving their Unemployment Insurance (UI) programs by providing objective information on the quality of existing operations
- Serve to help the U.S and P.R. Department of Labor carry out its oversight, technical assistance, and policy development responsibilities.
- Prepared reports to assist Directors and Supervisors with key decision making and strategic operational planning
- Assists in policy and other administrative problems
- Assists a senior official in the development of operating procedures
- Standardized office structures and processes to promote collaboration and increased performance.
- Monitored and evaluated Tax Unit performance to complete annual reviews, recommend advancement or address productivity concerns.
Education
Interamerican University
Bayamon, PRSkills
- Records and Database Management
- Meeting Support
- Policy and Procedure Modification
- Policy Management
- Planning and Prioritization
- Continuous Improvement Process
- Meetings and Conferences
- Agency Programs Knowledge
- Financial and Operational Reporting
- Proposal Writing
- Administrative Arrangements
- Corrective Actions
- Special Requirements
- Strategic Thinking
- Customer Inquiries
- Programs Performance Evaluations
- Departmental Support
- Operational Efficiency
- Regulatory Protocols
- Documentation
- Development of Effective Corrective Action Plans
- Annual Evaluations
Certification
- UI Operations Integrity Training - [Timeframe]
UI Operations Integrity /Integrity Naswa UI Integrity Center
The UI Integrity Center is designed to assist states in their efforts to improve integrity in the unemployment insurance program. Operated by NASWA ( National Association of State Workforce Agencies )
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Administrative Officer/Tax Program Reviewer
Department of Labor and Human Resources
06.2001 - Current
Interamerican University
- UI Operations Integrity Training - [Timeframe]
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