INGRID K. NEGRON ROMAN
Cabo Rojo
Summary
Results focused sales and customer service professional with more than 18 years of experience on Telecommunications Company. Proven revenue generator in all market conditions, excelling in achieving long term sustainable sales quota. Analytical and organized with the proven ability to identify client needs, make recommendations and implement effective solutions. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Sales Representative
ATT Wireless ($21.00 hourly plus commissions)
Mayaguez
12.2008 - 10.2022
- Achieves monthly sales quota of devices, accessories, and applicable services
- Drives sales through customer follow up and referrals
- Understands the features and operations of devices and educates the customer in their operation
- That are in the best interest of the customer and the company
- Achieves monthly customer service objectives by effectively handling customer issues and escalations
- Performs as the sales consultant to determine solutions and options for customers based on personal or business wants and needs
- Participate in regular outbound activities that promote new customer activity
- Complete regular sales and operational store duties, not limited to stocking, customer calls, counting inventory, tag changing, store layout changes
- Adhere to company policies by ensuring accuracy, completion, and security with all sales and operational paperwork
Customer Service and Sales Support
11.2003 - 12.2008
- Assists customers with the purchase of company products and services, features, accessories and bill payments
- Interacting with customers and providing prompt and courteous customer service to all customers in the store or via phone or email
- Responsible for ordering, shipping, receiving, organizing, and merchandising inventory
- Perform monthly inventory audits and reconcile discrepancies
- Gathers information, transactions, and researches/resolves inquiries for the customer
- Communicates appropriate options for resolution in a timely manner
- Performs orders, forms applications and request as needed
- Escalates calls with issues requiring more in-depth research to appropriate management to ensure customer satisfaction within company guidelines
- Developing and maintaining knowledge of wireless services and equipment in order to provide information to the customer
- Retain existing customer assuming ownership of customer issues
Telemarketer
Mamery Publicidad
Mayaguez
02.2002 - 11.2003
- Identified potential customers through cold calling and database research.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Contact the company's decision-makers to present products and services.
- Recorded accurate notes about each conversation into company database for future reference.
Education
Some College (No Degree) - Marketing Management
Universidad Interamericana De San Germán
San Germán, Puerto RicoSome College (No Degree) - Tourism
ICPR Junior College
MayaguezSkills
- Computer application skills: MS Office (Excel, Word, and Outlook)
- Language: Fully Bilingual (Spanish and English)
- Customer Relations
- Interpersonal communication skills
- Post-sales support
- Time management
- Team work
- Empathic
- Organization
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Sales Representative
ATT Wireless ($21.00 hourly plus commissions)
12.2008 - 10.2022
Customer Service and Sales Support
11.2003 - 12.2008
Telemarketer
Mamery Publicidad
02.2002 - 11.2003
Some College (No Degree) - Marketing Management
Universidad Interamericana De San Germán
Some College (No Degree) - Tourism
ICPR Junior College
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