Irene Inoa Felix
San Juan
Summary
Obtener nuevas experiencias, continuar aprendiendo y poner en práctica mis habilidades
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
12
12
years of professional experience
Work History
Asistente Administrativa
Grupo Latinoamericano de PR
San Juan PR
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Mechandiser
Hallmark
San Juan, PR
01.2014 - 01.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Repostera
Sweet Ann Cake
Toa Baja, PR
01.2013 - 01.2014
Education
MBTI - Asistente Con Facturación Medica
MBTI
San Juan, PR01.2014
Escuela Hotelera De San Juan - Reposteria
Escuela Hotelera De San Juan
San Juan, PR01.2012
Escuela Sup. Albert Einstein -
Escuela Sup. Albert Einstein
San Juan, PR05.2011
Skills
- Organizada
- Responsable
- Puntual
- Capacidad de aprender rápidamente
- Customer service
- Data entry
- Office administration
- Time management
- Microsoft Excel
- Microsoft outlook
- File organization
- Clerical support
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
Timeline
Asistente Administrativa
Grupo Latinoamericano de PR
01.2020 - Current
Mechandiser
Hallmark
01.2014 - 01.2020
Repostera
Sweet Ann Cake
01.2013 - 01.2014
Escuela Sup. Albert Einstein -
Escuela Sup. Albert Einstein
MBTI - Asistente Con Facturación Medica
MBTI
Escuela Hotelera De San Juan - Reposteria
Escuela Hotelera De San Juan