Irene Inoa Felix
San Juan
Summary
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Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
12
12
years of professional experience
Work History
Asistente Administrativa
Grupo Latinoamericano de PR
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Mechandiser
Hallmark
01.2014 - 01.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Repostera
Sweet Ann Cake
01.2013 - 01.2014
Education
MBTI - Asistente Con Facturación Medica
MBTI
San Juan, PR01.2014
Escuela Hotelera De San Juan - Reposteria
Escuela Hotelera De San Juan
San Juan, PR01.2012
Escuela Sup. Albert Einstein -
Escuela Sup. Albert Einstein
San Juan, PR05.2011
Skills
- Organizada
- Responsable
- Puntual
- Capacidad de aprender rápidamente
- Customer service
- Data entry
- Office administration
- Time management
- Microsoft Excel
- Microsoft outlook
- File organization
- Clerical support
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
Timeline
Asistente Administrativa
Grupo Latinoamericano de PR
01.2020 - Current
Mechandiser
Hallmark
01.2014 - 01.2020
Repostera
Sweet Ann Cake
01.2013 - 01.2014
Escuela Sup. Albert Einstein -
Escuela Sup. Albert Einstein
MBTI - Asistente Con Facturación Medica
MBTI
Escuela Hotelera De San Juan - Reposteria
Escuela Hotelera De San Juan
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