Iris Arelis Torres Maysonet

GS-05 (June 2024-June 2025)

GS-06 (June 2025-Present)

Full-time 40 hrs per week

SB/SE Campus Collection Operations

ACS Puerto Rico Operations

• Provides a limited range of administrative and technical assistance to taxpayers.
• Interprets and applies applicable portions of basic tax law and regulations, collection techniques, and procedures enforcement actions in order to advise, inform, assess, and collect taxes and associated liabilities.
• Researches and analyzes all available information applicable to specific and well-defined collection issues, and takes corrective actions needed to close accounts.
• Explains actions taken to taxpayers.
• Contacts both English- and Spanish-speaking taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
• Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file returns and/or pay tax liabilities, and encourages voluntary compliance with tax laws.
• Investigate and resolve taxpayer issues, such as discrepancies in tax returns, withholdings, tax liability, and compliance, with a focus on achieving fair and equitable solutions.

• Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
• Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, de-escalating when possible and directing shoppers to safety
• Attentively monitored store and surrounding areas for signs of attempted theft, intervening when necessary
• Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings
• Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk
• Headed safety and loss prevention programs by guiding staff
• Trained all new executives and asset protection personnel
• Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events
• Collaborated with law enforcement in investigating and solving theft and fraud cases
• Performed thorough cash audits and deposit investigations
• Monitored paperwork procedures to prevent error-related losses
• Supervised surveillance, detection and criminal processing related to theft and criminal cases

• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
• Implemented policies and standard operating procedures for continuous improvement
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
• Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
• Conducted performance reviews each quarter, offering praise and recommendations for improvement
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and management team with related direct reports

• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
• Submitted reports to senior management to aid in business decision-making and planning
• Supported staff development and goal attainment by focusing on skill development and job satisfaction
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
• Trained team members in successful strategies to meet operational and sales targets
• Monitored employee performance and developed improvement plans
• Coached team on effective upselling and cross-selling methods
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
• Established and optimized schedules to keep coverage and service in line with forecasted demands
• Supervised and evaluated staff, including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement