Iris Lopez

Work History

Director of Human Resources

DECA Analytics, LLC

08.2024 - Current

The Ground Up: Established and developed a fully functional HR department, designing core policies and processes that align with organizational goals and support long-term growth
Created a scalable foundation for talent acquisition, employee relations, benefits administration, and compliance
Workplace Investigations and Employee Relations: Oversaw workplace investigations and handled complex employee relations cases, guiding supervisors and employees through disciplinary actions, conflict resolution, and policy interpretation
Improved workplace morale and ensured legal compliance by fostering a fair and transparent work environment
Organizational Assessment: Led 1:1 meetings with all employees to assess organizational needs, team dynamics, and individual alignment with company objectives
Used insights to develop targeted strategies that enhanced team cohesion, productivity, and employee satisfaction
HR Audit to Ensure Best Practices and Compliance: Conducted a full HR audit, identifying areas for improvement and ensuring alignment with industry best practices and regulatory standards
Developed an action plan to address gaps, setting the stage for continued HR excellence
Executed HR Strategy: Spearheaded the creation of a strategic HR roadmap, enhancing organizational effectiveness by aligning HR initiatives with business objectives
Ensured ongoing compliance with local and federal laws, minimizing risk and supporting company growth
Coaching and Development Programs: Introduced coaching and professional development initiatives that significantly increased employee performance and engagement
Tailored programs to address skill gaps and prepare employees for career advancement, fostering a culture of continuous learning
Recruitment and Talent Acquisition Efforts: Led recruitment initiatives to attract and retain top talent, strengthening the company’s workforce and supporting growth
Reduced time-to-fill for key roles and created a robust talent pipeline to meet evolving business needs.

Human Resources Consultant

The Adecco Group

08.2024 - 10.2024

Served as a trusted HR consultant, providing expert guidance and validation on local HR processes during a critical transition period
Supported the organization by advising on Benefits, Compensation, Performance Evaluation,Employee Relations, Onboarding, and other core HR functions, ensuring continuity, compliance, and alignment with organizational standards as the team adapted to new leadership and processes

HR Business Manager

Puerto Rico, The Adecco Group

08.2021 - 08.2024

Adecco is part of The Adecco Group, a global talent solutions and advisory company
As a member of The Adecco Group North America region's HR Team, the HR Business Manager in Puerto Rico plays a pivotal role in shaping and executing the organization's HR strategy for the Puerto Rico region
This role 4Key impact and results: Digital Transformation: Led the digital transformation of Adecco Puerto Rico, collaborating with multidisciplinary U.S
Teams such as project managers, software developers, business analysts, trainers, compliance experts, and to fully automate the onboarding process for temporary workers
Eliminated paperwork across four branches, reducing administrative tasks for a team of 30+ recruiters, and streamlining over 1,000 monthly transactions
Enhanced operational efficiency by removing manual processes across the recruitment cycle
Lead OCM (Organizational Change Management) efforts for the region
Iris Lopez, MBA | Page 2 of 5 Global HR Transformation: Played a key role in The Adecco Group’s global HR transformation by executing business readiness assessments, analyzing and validating HR processes, and conducting user acceptance testing (UAT) for a new global HRIS
Ensured alignment with global HR strategies from the corporate headquarters in Switzerland, setting the Puerto Rico region up for seamless integration with worldwide TAG HR standards
Employee Relations: Provided strategic direction to a team of 35+ HR professionals across Puerto Rico in managing employee relations for temporary staff
Established policies, guidelines, and mentorship
Oversaw complex case investigations, advised branch managers on compliance with labor laws, and implemented policies to support workplace equity and safety
Improved policy adherence and employee satisfaction by executing quarterly audits, and streamlining processes around HR processes, workplace investigations, leave management, and disciplinary procedures
Supported branch managers in handling workplace investigations and compliance issues, including cases of harassment, domestic violence, leave of absence management, and progressive discipline
Oversaw payroll processes, health benefits, COBRA, 401(k), and employee manual implementation, driving consistency in HR practices across locations
Critical HR Partnerships with the Business: Partnered closely with the TAG HR Hub in Florida on complex workplace investigations and high-risk labor issues, coordinating with Legal, Risk Management, and Compliance teams as needed
Advised Adecco clients on policy interpretation, legal compliance, employee complaints, and disciplinary matters
Conducted site visits to field offices and client locations to implement new programs, ensuring client success and satisfaction
Advises and assists Adecco’s Customers with interpreting and applying policies & and procedures, coaching, legal compliance, employee complaints, workplace investigations, disciplinary actions, and terminations
Reviewed corporate policies for Client Success Managers during deployment of global MSP accounts in Puerto Rico
Talent Management: Successfully partnered with TAG Talent Management Americas to implement the full talent cycle in Puerto
Rico, including performance evaluation and talent review processes
Fully automated the performance evaluation process, aligning it with TAG’s standards to ensure consistency and efficiency across the region
Compensation and Benefits: Addressed pay equity issues in the Puerto Rico region, partnering with the Compensation team to update local salary scales and implement competitive variable pay programs
These initiatives contributed to a 40% reduction in turnover by enhancing attraction and retention of top talent
Expanded the benefits package to include 401(k) plans, health insurance, and life insurance for both full-time Adecco employees and temporary associates
Colleague Diversity Champion: Served as a champion for Diversity, Equity, and Inclusion initiatives, actively promoting TAG’s
Community Resource Groups (CRGs), including TAG Women and TAG Latam
As part of the Women CRG executive team, led initiatives focused on supporting female employees and increasing gender diversity in leadership roles across Puerto Rico.

Organizational Effectiveness & Development Manager

B. Fernandez & Hnos, Inc

01.2021 - 07.2021

Talent Acquisition Process Improvement: Enhanced the talent acquisition process by evaluating the recruitment funnel, setting clear recruitment goals, and standardizing processes
Partnered with the recruitment team to develop targeted strategies, resulting in an approximately 80% increase in hiring efficiency and improved time-to-fill metrics
Enhanced Digital Recruiting Presence: Partnered with Marketing VP to improve the ADP Career page by configuring a landing page that directed candidates from the company website to the Applicant Tracking System, enabling streamlined access to open positions and resulting in more than a 500% increase in job applications
Configured Facebook and LinkedIn employment tools to expand reach and attract qualified candidates
Managed and oversaw the creation of branded job advertisements, enhancing employer brand consistency across platforms and candidate engagement
Competency Model Development: Developed a competency model for key job families, defining essential skills and behaviors to enhance talent alignment and support targeted development initiatives across the organization Improved Cross-Departmental Communication: Conducted a team assessment to identify communication gaps between critical departments, resulting in a targeted action plan that improved collaboration and streamlined information flow across teams.

Director of Human Resources

Colegios Maristas de Puerto Rico

12.2020 - 04.2021

Developed Workplace Investigation Processes: Designed and implemented a structured internal HR process for managing workplace investigations, resulting in more consistent and timely resolution of employee issues
Created Remote Work Policies for COVID-19: Established remote work policies during the COVID-19 pandemic, ensuring business continuity and supporting employee safety and productivity during the transition to remote operations
Enhanced Recruitment through Career Site Design: Designed and launched an institutional career site, streamlining the application process and improving candidate experience
Resulted in a 400% increase in application rates and strengthened the company’s employer brand
Iris Lopez, MBA | Page 3 of 5 Managed Workplace Investigations and Employee Relations: Oversaw workplace investigations and handled employee relations cases, providing guidance to supervisors and employees on issues such disciplinary actions, and conflict resolution, which improved workplace morale and compliance
Supported HRIS Implementation: Assisted in the implementation of a new HRIS, conducting data validation to ensure accuracy and functionality, contributing to a seamless transition and enhanced HR operational efficiency
Administered Benefits Programs: Managed the administration of employee benefits, enhancing employee satisfaction and ensuring compliance with regulatory requirements.

Director of Human Resources

Clubs

11.2019 - 12.2020

Developed and Implemented HR Strategy: Developed and implemented an HR strategy aligned with organizational goals, establishing measurable objectives for talent management, engagement, and compliance, using Clearblue Strategy methodology
Developed Workplace Investigation Processes: Designed and implemented a structured internal HR process for managing workplace investigations and reducing average resolution time by 25% and improving consistency in case outcomes
COVID-19 Remote Transition and Compliance: Led the successful transition to remote work during the COVID-19 lockdown, adapting
HR processes and ensuring compliance with local and federal regulations
Developed an Employee Portal in SharePoint using
Microsoft technology, centralizing virtual communication and enhancing employee connectivity during remote work
Developed a virtual onboarding process to support new hires, and up-skilled employees through a partnership with Microsoft Puerto Rico, providing training on digital productivity tools (OneDrive, SharePoint, Teams, Power BI, PowerPoint, and Outlook) to support remote productivity
Employee Service Portal and Engagement Programs: Conceptualized and launched an Employee Service Portal using Microsoft
SharePoint to enhance virtual connectivity and centralize resources for engagement and onboarding
Increased Staff Engagement scores from 68% to 74% within 8 months as measured by Puerto Rico’s Best Employers survey, achieving the organization’s engagement goals
Culture and Strategy Alignment: Designed a comprehensive employee portal serving as a central communication hub and aligning with organizational strategy, mission, vision, and values
Integrated tools for employee engagement, COVID-19 policy updates, onboarding, and training, fostering a cohesive, values-driven remote work environment
Digital Transformation in Talent Acquisition: Streamlined and automated the recruitment process through technology, creating a branded career page and an efficient Talent Acquisition framework
Filled a pipeline of more than 20 high-priority roles within three months and reduced time-to-fill for teacher recruitment from 21-28 days, optimizing candidate quality and improving the recruitment experience
Teacher Recruitment Optimization: Developed and deployed a specialized recruitment process for teacher roles, successfully lowering time-to-fill from 21-28 days, and implemented digital tools to create a data-based approach for identifying and selecting high-quality candidates.

Human Resources Manager

Trans, Life Insurance Company

02.2013 - 11.2019

Established HR Department Structure: Built the HR department from the ground up, defining key functions and processes in talent acquisition, payroll, compensation, benefits administration, performance management, and policy development, creating a scalable foundation that supported a 30% growth in headcount
Developed and Aligned HR Strategy: Designed and implemented the HR strategy, setting clear objectives aligned with company goals, resulting in the improvement in HR service delivery and supporting organizational growth
Ensured Compliance and Strengthened Employee Relations: Led compliance efforts, ensuring full adherence to labor laws
Conducted workplace investigations and managed employee relations, reducing employee grievances by 50% and fostering a positive work environment
Developed Competitive Compensation and Benefits Programs: Designed compensation and benefits philosophies that ensured internal equity and market competitiveness, resulting in an increase in employee retention and a boost in employee satisfaction with compensation
Managed Performance Based Compensation System, including annual merit increase
Member of the Human
Resources Consortium of the Puerto Rico Insurance Industry
Overhauled HR Management Processes: Oversaw all HR functions, including payroll, benefits administration, employee relations, organizational change, HRIS, talent acquisition, and onboarding, resulting in a reduction in administrative workload and faster onboarding times
Supported Leadership and Advised on Compliance: Provided coaching and compliance guidance to the leadership team, ensuring adherence to labor laws and facilitating engagement initiatives that increased employee engagement
Implemented Streamlined HR Systems and Policies: Created and implemented HR systems and processes related to compensation, payroll, benefits, recruitment, and onboarding, improving operational efficiency and enhancing the overall employee experience
Iris Lopez, MBA | Page 4 of 5 Led Digital Transformation and HRIS Optimization: Spearheaded the digital transformation of HR processes, enhancing efficiency and data accessibility
Directed the optimization of the HRIS to streamline workflows, improve accuracy, and reduce manual tasks, contributing to an agile and modern HR function
Named ADP Ambassador for Platform Optimization: Recognized as an ADP Ambassador for expertise in optimizing the platform
Collaborated with ADP representatives and internal stakeholders to implement best practices, maximize system utilization, and drive continuous improvement in HR operations
Led Assessment, Design, Testing, and Deployment of Cornerstone Modules: Played a key role in the end-to-end implementation of
Cornerstone’s Applicant Tracking System (ATS), Onboarding, and Performance modules
Conducted thorough assessments of organizational needs, designed tailored configurations, led system testing, and managed successful deployment to enhance recruitment, onboarding, and performance management processes
Competency Model: Led the development and implementation of a comprehensive competency model across the organization, defining core competencies and role-specific skills required for success
Partnered with department heads to identify and align key competencies with strategic business objectives, supporting employee development, performance evaluations, and succession planning
Improved clarity around role expectations and created a foundation for targeted training and career pathing initiatives.

Human Resources Manager

Instituto Socio-Economico Comunitario, Inc

06.2005 - 02.2013

Guided and managed the overall provision of HR services, including recruiting and selection, policies administration, job description development, training development, compensation & benefits administration, medical insurance administration, payroll, performance appraisal, organizational change and development, HR audits compliance, labor and collective bargaining negotiations
Reported to the Executive Director and served on the executive management team, advising company managers on HR issues and ensuring compliance with local and federal laws
Developed databases, worksheet templates, written procedures, and flowcharts for the department
Managed audit requests from the Office of Inspector General (federal), ADFAN (state), external audits, and internal audits on personnel policies, procedures, compensation, and benefits administration
Earned Train the Trainer Certification on Results Oriented Management and Accountability (ROMA), and trained the board of directors, employees, local agencies, and state representatives
Conducted searches on federal and local grant opportunities to secure funding for the organization
Collaborated with Boards of Directors on revising and implementing the Executive Director's Hiring Policy to streamline candidate selection for transitions

Teacher Aide

University of Puerto Rico

06.2005 - 02.2013

Assisted professors with course preparation and classroom management during MBA studies
Provided support to students through tutoring and guidance, enhancing their learning experience.

HR Manager

Biometrics Imagineering, Inc

06.2005 - 02.2013

Built the HR department from the ground up, defining key functions and processes in talent acquisition, payroll, compensation, benefits administration, performance management, and policy development, creating a scalable foundation that supported a 30% growth in headcount, and the start-up of a sister company
Worked with employment visa process, implementation of policies, and benefit administration.

Staffing Consultant

Kelly Engineering Resources

05.2004 - 06.2005

Responsible and accountable for the timely filing of professional positions for aerospace, manufacturing, pharmaceutical, medical devices, telecommunications, banking, and manufacturing sectors
Conducted reference checks, background checks, and other testing as directed
Conducted situational interviews using targeted selection and other assessment tools to determine suitability for customer requirements
Recruited personnel in accordance with federal and local regulations (EEOA) and company standards and procedures
Managed engineering staffing services for clients including Bristol Myers Squibb, Johnson & Johnson, and other pharmaceutical and medical device industry clients
Evaluated candidates' resumes, scheduled and conducted interviews, and extended offers of employment to qualified candidates
Supervised temp-to-full employees and followed up with clients for employee tracking
Visited clients to study corporate environment, recruiting targets, and processes
Managed staffing services for accounts such as Bristol Myers Squibb, Johnson & Johnson, Ocular Science, Clorox, Kraft, BBVA
Movistar, and Eurobank

Summary

Overview

Work History

Director of Human Resources

Human Resources Consultant

HR Business Manager

Organizational Effectiveness & Development Manager

Director of Human Resources

Director of Human Resources

Human Resources Manager

Human Resources Manager

Teacher Aide

HR Manager

Staffing Consultant

Education

MBA- Master's - Business Administration & Management

BBA - Human Resources Management

Skills

Certification

Activities

Affiliations

Piano

Languages

Work Preference

Work Type

Work Location

Important To Me

Timeline

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