Iris T Cruz Natal
customer service representative
Urb Levittown ER24 Salvador Brau,Toa Baja
Summary
Driven Service Representative with a proven track record at Cooperativa De Ahorros Y Crédito De Arecibo, enhancing customer satisfaction and retention through exceptional customer service and problem-solving abilities. Skilled in database maintenance and conflict resolution, adept at fostering client relationships and exceeding service standards. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
2
2
Language
1
1
years of post-secondary education
Work History
Service Representative
Cooperativa De Ahorros Y Crédito De Arecibo
06.1999 - 05.2024
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Proactively identified potential challenges or roadblocks, implementing solutions before issues could escalate further.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
FRANCISCO OLLER HIGH SCHOOL
Cataño 08.1987 - 05.1990
No Degree - SECRETARY
INTERAMERICANA
BAYAMON 08.1990 - 05.1991
Skills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Money handling abilities
- Conflict Resolution
- Paperwork Processing
- Follow-up skills
- Microsoft Excel
Languages
Spanish
Native language
English
Upper intermediate
B2
Spanish
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridSoftware
Office
OUTLOOK
EXCEL
Interests
PASSION FOR TECHNOLOGY
TEAMWORK
HELP OTHERS GET NOT WHAT THEY ARE LOOKING FOR BUT WHAT THEY NEED
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Service Representative
Cooperativa De Ahorros Y Crédito De Arecibo
06.1999 - 05.2024
No Degree - SECRETARY
INTERAMERICANA
08.1990 - 05.1991
High School Diploma -
FRANCISCO OLLER HIGH SCHOOL
08.1987 - 05.1990
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