Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Irmarie Montalvo León

Vega Alta

Summary

Dynamic professional with a proven track record at Garaje Torres, adept in customer service and staff management. Excelled in optimizing operations and enhancing customer satisfaction, while fostering team leadership and effective problem-solving. Achieved significant improvements in efficiency and customer retention through strategic decision-making and goal setting.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Manager

Garaje Torres
01.2013 - Current
  • Oversaw daily business operations, ensuring efficiency and alignment with established goals.
  • Managed customer service, resolving issues and ensuring a high quality experience.
  • Handled inventory, orders, and supplier relations to optimize resources.
  • Supported administrative tasks such as basic accounting, budget management, and report generation.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Elementary School Teacher

Caribbean Christian Academy
08.2005 - 05.2011
  • Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Organized extracurricular activities such as field trips and special events, enriching the educational experience for all students involved.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.

Education

Elementary School Teaching

University of Puerto Rico
Bayamón, Puerto Rico

Business Administration

Universidad De Puerto Rico
Río Piedras

Skills

  • Microsoft Word
  • Microsoft Excel
  • Power Point
  • Canva
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Problem-solving
  • Goal setting
  • Task delegation
  • Staff supervision
  • Time management
  • Staff management
  • Conflict resolution

Certification

  • Basic Floral Design Certification
  • Basic Baking and Pastry Certification
  • Basic Balloon Decoration Certification
  • Quinceañera Coordination Certification
  • Event Planning and Legal Compliance Certification
  • Basic Wedding and Event Planning Certification
  • Intermediate Wedding and Event Planning Certification
  • Canva Mastery Course

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Assistant Manager

Garaje Torres
01.2013 - Current

Elementary School Teacher

Caribbean Christian Academy
08.2005 - 05.2011

Elementary School Teaching

University of Puerto Rico

Business Administration

Universidad De Puerto Rico

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Irmarie Montalvo León