Isaac Justiniano
San Lorenzo
Summary
Dynamic and results-oriented sales professional with a proven track record of exceeding targets and driving revenue growth. Armed with 20 years of experience in Sales. I thrive in fast-paced environments where strategic thinking and effective communication are paramount. My strengths lie in building strong client relationships, identifying opportunities, and delivering tailored solutions that meet and exceed customer expectations. Known for my ability to adapt quickly to market trends and leverage innovative sales techniques.
Overview
19
19
years of professional experience
Work History
Direct Sales Representative
Liberty Mobile
01.2011 - 04.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Received multiple recognitions for outstanding sales performance, including best of the best 2023
Call Center Sales Representative
Atento Puerto Rico
01.2007 - 01.2011
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and outstanding sales performance, including Eduardo Salinas award in 2009.
Sales Associate
Radioshack
01.2005 - 12.2006
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Marketing 2013-2014 -
InterAmerican University of Puerto Rico
Ponce, Puerto RicoMarketing 2011-2012 -
University of Turabo
Gurabo, Puerto RicoSkills
- Bilingual in English and Spanish
- Strong organizational, planning
- Excellent people skills
- Customer Acquisition
- Door-to-door sales experience
- Goal-Oriented
- Effective negotiation
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
Timeline
Direct Sales Representative
Liberty Mobile
01.2011 - 04.2024
Call Center Sales Representative
Atento Puerto Rico
01.2007 - 01.2011
Sales Associate
Radioshack
01.2005 - 12.2006
Marketing 2013-2014 -
InterAmerican University of Puerto Rico
Marketing 2011-2012 -
University of Turabo
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