Isaac M. Ortiz Velez
San Juan
Summary
Dynamic and results-oriented professional with extensive experience at PPG ARCHITECTURAL COATINGS, excelling in client relations and consultative selling. Leveraged industry expertise and resilience under pressure to significantly expand client base and exceed sales targets. Skilled in networking and persuasion, adept at transforming customer challenges into opportunities, enhancing satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Sales Agent
PPG ARCHITECTURAL COATINGS
12.2022 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
Inventory Specialist
PPG ARCHITECTURAL COATINGS
11.2022 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Retail Sales Associate
PPG ARCHITECTURAL COATINGS
11.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor Of Mechanical Engineering -
University of Puerto Rico -Carolina Campus
Carolina, Puerto RicoSkills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Resilience Under Pressure
- Sales Presentations
- Networking
- Persuasion techniques
- Adaptability to Change
- Objection handling
- Sales Strategies
- Making offers
- Cross-selling techniques
- Client analysis
- Product Demonstrations
- Industry Expertise
- Consultative Selling
Accomplishments
- Achieved turning negative sales numbers into positive sales numbers by Pushing the PPG Brand with accuracy and efficiency.
Timeline
Sales Agent
PPG ARCHITECTURAL COATINGS
12.2022 - Current
Inventory Specialist
PPG ARCHITECTURAL COATINGS
11.2022 - Current
Retail Sales Associate
PPG ARCHITECTURAL COATINGS
11.2022 - Current
Bachelor Of Mechanical Engineering -
University of Puerto Rico -Carolina Campus
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