Isabella Sofia Guzman Mercado

• Client Relationship Management
• Risk Assessment and Needs Evaluation
  
• Policy Analysis and Coverage Recommendations
• Sales and Lead Generation
• Regulatory Compliance Knowledge
• Strong Negotiation Skills
  
• Customer Service Excellence

• Conducted marine fauna observations and monitoring to support coastal ecosystem research.

• Participated in marine debris and biodegradable material assessments in coastal

• Assisted in mangrove restoration projects, including mangrove transplantation and habitat

• Identified and documented algae species present in mangrove

• Contributed to coral reef restoration efforts, including coral propagation, restoration, and creation of coral structures.

• Communicated with customers and employees to answer questions or explain information.
• Entered data into computer systems accurately and efficiently.
• Processed and prepared business or government forms and expense reports.
• Answered multi-line telephone system and routed calls to appropriate personnel.
• Answered customer inquiries via phone and email.

• Learned and applied agricultural production techniques including planting, crop care, harvesting, and product preparation.

• Managed daily farm operations including cultivation, harvesting, and packaging of agricultural products.

• Supervised and coordinated employees performing fieldwork and crop maintenance.

• Sold harvested products to local businesses and markets throughout the central region of Puerto Rico.

• Maintained crop quality and monitored production cycles to ensure consistent supply and product quality.

• Processed cash, check, debit, and credit card transactions accurately using a Point-of-Sale (POS)

• Provided customer service by assisting clients with product information, store policies, and special orders.

• Performed price checks and applied discounts or promotions as requested by customers.

• Answered phone calls and assisted customers with questions, orders, and general inquiries.