Isabella Sofia Guzman Mercado
48 ave Muñoz Rivera Condominio Aquablue
Summary
Highly motivated professional with a proven record of academic excellence and customer satisfaction. Client relationship building, and delivering exceptional guest services. Dedicated to utilizing strong organizational and interpersonal abilities to contribute effectively in dynamic environments while maintaining the highest standards of quality and professionalism.
Overview
9
9
years of professional experience
Work History
Departamento De Salud, Medicaid
Secretary
Guaynabo , PR
03.2024 - 12.2024
- Communicated with customers and employees to answer questions or explain information.
- Entered data into computer systems accurately and efficiently.
- Processed and prepared business or government forms and expense reports.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered customer inquiries via phone and email.
Salt and Berras, Nautic Bar
Bartender
Salinas , PR
04.2023 - 01.2024
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Performed opening and closing duties including restocking supplies.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Balanced daily registers and generated sales reports for management.
Cultivos G + V
Owner
Coamo, PR
02.2020 - 05.2023
- Supervised staff on daily tasks related to crop production activities such as planting, weeding, harvesting and packaging.
- Assisted with planting and harvest planning and preparation.
- Analyzed data collected from samples taken in the field to guide decision making processes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
Mar Ardiente Swimwear
Cashier/Costumer Service
San Juan , PR
02.2018 - 12.2019
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Answered phone calls to assist customers with questions and orders.
Mercado Seguros
Secretary Assistant
San Juan , PR
06.2016 - 01.2018
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Academia San José
Guaynabo05-2018
Certificate -
The Pilot Studio
San Juan 01-2018
Skills
- Bilingual (Spanish and English)
- Creativity
- Analytical thinking
- Time management
- Teamwork
- Adaptability
- Responsible
- Willing to work
- Social Media Updating
Timeline
Departamento De Salud, Medicaid
Secretary
03.2024 - 12.2024
Salt and Berras, Nautic Bar
Bartender
04.2023 - 01.2024
Cultivos G + V
Owner
02.2020 - 05.2023
Mar Ardiente Swimwear
Cashier/Costumer Service
02.2018 - 12.2019
Mercado Seguros
Secretary Assistant
06.2016 - 01.2018
High School Diploma -
Academia San José
Certificate -
The Pilot Studio
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