Isadeliz M Velázquez Rodríguez
Toa Baja
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
3
3
years of professional experience
Work History
Secretary's Assistant
Triple-S Plaza
05.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Client Services
Costa Criolla Restaurant
02.2021 - 07.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
BBA - Business Administration And Marketing
Universidad De Puerto Rico Recinto De Río Piedras
San Juan, Puerto Rico05.2024
Skills
- Report Creation
- Client Interfacing
- Customer Retention
- Project Oversight
- Maintaining Clean Work Areas
- Closing Techniques
- Coaching and Mentoring
- Staff Training
Timeline
Client Services
Costa Criolla Restaurant
02.2021 - 07.2023
Secretary's Assistant
Triple-S Plaza
05.2020 - 08.2022
BBA - Business Administration And Marketing
Universidad De Puerto Rico Recinto De Río Piedras
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