ISAIAH A. VELEZ MEDINA
Aguadilla
Summary
A Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
5
5
years of professional experience
Work History
Executive Sous Chef
Shima Sushi Bar
12.2023 - Current
- Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
- Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
- Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
- Evaluated employee performance regularly providing guidance towards improvement as necessary.
Customer Support Specialist
ComplexCare Solutions
06.2024 - 08.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Reaching the number of daily appointment goals.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Senior Process Associate
Infosys
01.2023 - 10.2023
- Answer incoming calls from queue in a professional and courteous manner, as well as assist internal and external agents via chat
Customer Service Specialist
Capitol Bridge
01.2022 - 01.2023
- Handling 100+ inbound calls for the unemployment department of Florida and Washington DC
- Floor support for other agents and working with Federal government databases
Sales Clerk
Coast Guard Exchange
01.2020 - 01.2021
- Responsible for re-stocking merchandise, receiving orders and maintaining the cleanliness of the department, as well as training new- hires
Education
Associate of Science - Psychology
Universidad Carlos Albizu
High School Diploma - General Psychology
Carib Christian School
01.2021
Skills
- Teamwork
- Time Management
- Leadership
- Effective communication
- Software proficiency
- Interpersonal skills
- Responsibility
- Conflict resolution
- Adaptability
Summary
English, Spanish, French, A Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Languages
English, Spanish
Native language
Timeline
Customer Support Specialist
ComplexCare Solutions
06.2024 - 08.2024
Executive Sous Chef
Shima Sushi Bar
12.2023 - Current
Senior Process Associate
Infosys
01.2023 - 10.2023
Customer Service Specialist
Capitol Bridge
01.2022 - 01.2023
Sales Clerk
Coast Guard Exchange
01.2020 - 01.2021
High School Diploma - General Psychology
Carib Christian School
Associate of Science - Psychology
Universidad Carlos Albizu
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