Summary
Work History
Education
Skills
Languages
Timeline
Generic

Isaias Cotto

Aguas Buenas

Summary

Dynamic leader with a proven track record at McDonald’s, enhancing team productivity and customer satisfaction. Skilled in team leadership and conflict resolution, I excel in fostering positive environments and developing effective communication strategies. Achieved significant improvements in operational efficiency and customer service, demonstrating a keen ability to make decisive actions and implement innovative solutions.

Work History

Supervisor of Operations

McDonald’s
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.

Patient Care

Optum
  • Enhanced patient care by consistently updating and maintaining accurate medical records.
  • Assisted medical staff in locating essential medical documents, expediting patient care.
  • Collaborated with interdisciplinary teams to develop comprehensive patient care strategies.
  • Enhanced patient care by implementing efficient medical processes and procedures.
  • Enhanced patient care by accurately maintaining and updating clinical records.

Door Assembler

Amg Casa Segura
  • Increased customer satisfaction by consistently delivering high-quality door products with attention to detail and precision craftsmanship.
  • Utilized various hand tools, power tools, adhesives, fasteners, and other specialized equipment to expertly assemble doors according to specifications.
  • Demonstrated adaptability by quickly learning new door designs and incorporating changes into existing assembly methods when needed.
  • Consistently met or exceeded daily production targets through diligent work ethic and efficient task prioritization.
  • Reduced assembly errors by conducting thorough quality checks and identifying areas for improvement in the process.

Landscape Worker

Eze Landscaping
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.

Cook's Assistant

IKEA

Ensured that food production was always fresh for costumer. While keeping a friendly tone to maintain costumers happy overall

Education

High School Diploma - N/A

José A López
Juncos
04.2021

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Verbal and written communication
  • Decision-making

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Supervisor of Operations

McDonald’s

Patient Care

Optum

Door Assembler

Amg Casa Segura

Landscape Worker

Eze Landscaping

Cook's Assistant

IKEA

High School Diploma - N/A

José A López
Isaias Cotto