Isaias Gomez-Vendrell
Trujillo Alto
Overview
7
7
years of professional experience
Work History
Roofing Contractor
New Life Contracting
04.2023 - 11.2024
- Managed full-cycle roofing projects, from client acquisition to project completion.
- Conducted thorough roof inspections, identified damage, and recommended solutions.
- Negotiated contracts and closed high-ticket sales, generating significant revenue.
- Provided expert guidance to homeowners on insurance claims and restoration processes.
- Oversaw subcontractors and ensured timely, high-quality project execution.
- Maintained strong client relationships, leading to repeat business and referrals.
- Managed material procurement, scheduling, and logistics to optimize efficiency.
- Ensured compliance with industry regulations, safety standards, and company policies.
Federal Govt Employee
Social Security Administration, SSA
02.2022 - 06.2023
- Managed sensitive data and processed confidential documents.
- Provided administrative and operational support to enhance workflow efficiency.
- Assisted in policy implementation and compliance tracking.
- Conducted research and compiled reports for senior management.
Delivery Manager
Isla Distributions
05.2020 - 01.2021
- Maintained positive client relationships to meet service deadlines.
- Managed inventory and coordinated deliveries across Puerto Rico.
- Processed payments and provided billing assistance.
- Resolved customer complaints and expedited issue resolution.
Customer Service Representative
Party City
05.2019 - 09.2019
- Assisted customers with inquiries and purchases, boosting sales.
- Managed store inventory and merchandising procedures.
- Handled incoming shipments and stocked merchandise.
- Maintained store organization and customer service standards.
- Assisted as cashier at cash register
Food Truck Crew Member
Acai Express
01.2018 - 12.2018
- Prepared food and beverages in a fast-paced environment.
- Provided excellent customer service and processed transactions.
- Maintained cleanliness and compliance with food safety regulations.
- Managed inventory and restocking supplies as needed.
Education
Bachelor of Arts - Forensic Psychology
University of Puerto Rico
Carolina05-2020
Skills
- Excellent customer service and guest relations
- Strong communication and active listening skills
- Ability to handle high-pressure, fast-paced environments
- Strong teamwork and collaboration understanding
- Attention to detail and ability to anticipate guest needs
- Upselling and suggestive selling techniques
- Fluent in English/Spanish
- Experienced in building rapport with clients and providing quality support
- Skilled in handling high-volume customer interactions
- Resolving complaints efficiently
- Optimizing team workflow
- Adept at problem resolution
Timeline
Roofing Contractor
New Life Contracting
04.2023 - 11.2024
Federal Govt Employee
Social Security Administration, SSA
02.2022 - 06.2023
Delivery Manager
Isla Distributions
05.2020 - 01.2021
Customer Service Representative
Party City
05.2019 - 09.2019
Food Truck Crew Member
Acai Express
01.2018 - 12.2018
Bachelor of Arts - Forensic Psychology
University of Puerto Rico
Similar Profiles
SIMAN K VARGHESESIMAN K VARGHESE
Entrepreneur at Skypark Trading Contracting & Services W.L.L. & New Towers Trading & Contracting W.L.L.Entrepreneur at Skypark Trading Contracting & Services W.L.L. & New Towers Trading & Contracting W.L.L.
Khalil WarrenKhalil Warren
Truck Driver at Bryden's Contracting/B&B ContractingTruck Driver at Bryden's Contracting/B&B Contracting
Billy HaintzBilly Haintz
Electrician & Metering at Green Focus Contracting/ Southern Cross ContractingElectrician & Metering at Green Focus Contracting/ Southern Cross Contracting
Camila Carvajal BonillaCamila Carvajal Bonilla
Store Key Holder at Everything But WaterStore Key Holder at Everything But Water
Max HernandezMax Hernandez
Head Director at Lighthouse Energy GroupHead Director at Lighthouse Energy Group