Isaias Gomez-Vendrell
Trujillo Alto
Overview
7
7
years of professional experience
Work History
Roofing Contractor
New Life Contracting
04.2023 - 11.2024
- Managed full-cycle roofing projects, from client acquisition to project completion.
- Conducted thorough roof inspections, identified damage, and recommended solutions.
- Negotiated contracts and closed high-ticket sales, generating significant revenue.
- Provided expert guidance to homeowners on insurance claims and restoration processes.
- Oversaw subcontractors and ensured timely, high-quality project execution.
- Maintained strong client relationships, leading to repeat business and referrals.
- Managed material procurement, scheduling, and logistics to optimize efficiency.
- Ensured compliance with industry regulations, safety standards, and company policies.
Federal Govt Employee
Social Security Administration, SSA
02.2022 - 06.2023
- Managed sensitive data and processed confidential documents.
- Provided administrative and operational support to enhance workflow efficiency.
- Assisted in policy implementation and compliance tracking.
- Conducted research and compiled reports for senior management.
Delivery Manager
Isla Distributions
05.2020 - 01.2021
- Maintained positive client relationships to meet service deadlines.
- Managed inventory and coordinated deliveries across Puerto Rico.
- Processed payments and provided billing assistance.
- Resolved customer complaints and expedited issue resolution.
Customer Service Representative
Party City
05.2019 - 09.2019
- Assisted customers with inquiries and purchases, boosting sales.
- Managed store inventory and merchandising procedures.
- Handled incoming shipments and stocked merchandise.
- Maintained store organization and customer service standards.
- Assisted as cashier at cash register
Food Truck Crew Member
Acai Express
01.2018 - 12.2018
- Prepared food and beverages in a fast-paced environment.
- Provided excellent customer service and processed transactions.
- Maintained cleanliness and compliance with food safety regulations.
- Managed inventory and restocking supplies as needed.
Education
Bachelor of Arts - Forensic Psychology
University of Puerto Rico
Carolina05-2020
Skills
- Excellent customer service and guest relations
- Strong communication and active listening skills
- Ability to handle high-pressure, fast-paced environments
- Strong teamwork and collaboration understanding
- Attention to detail and ability to anticipate guest needs
- Upselling and suggestive selling techniques
- Fluent in English/Spanish
- Experienced in building rapport with clients and providing quality support
- Skilled in handling high-volume customer interactions
- Resolving complaints efficiently
- Optimizing team workflow
- Adept at problem resolution
Timeline
Roofing Contractor
New Life Contracting
04.2023 - 11.2024
Federal Govt Employee
Social Security Administration, SSA
02.2022 - 06.2023
Delivery Manager
Isla Distributions
05.2020 - 01.2021
Customer Service Representative
Party City
05.2019 - 09.2019
Food Truck Crew Member
Acai Express
01.2018 - 12.2018
Bachelor of Arts - Forensic Psychology
University of Puerto Rico