Overview
Work History
Education
Skills
Timeline
Generic

Isaias Gomez-Vendrell

Trujillo Alto

Overview

7
7
years of professional experience

Work History

Roofing Contractor

New Life Contracting
04.2023 - 11.2024
  • Managed full-cycle roofing projects, from client acquisition to project completion.
  • Conducted thorough roof inspections, identified damage, and recommended solutions.
  • Negotiated contracts and closed high-ticket sales, generating significant revenue.
  • Provided expert guidance to homeowners on insurance claims and restoration processes.
  • Oversaw subcontractors and ensured timely, high-quality project execution.
  • Maintained strong client relationships, leading to repeat business and referrals.
  • Managed material procurement, scheduling, and logistics to optimize efficiency.
  • Ensured compliance with industry regulations, safety standards, and company policies.

Federal Govt Employee

Social Security Administration, SSA
02.2022 - 06.2023
  • Managed sensitive data and processed confidential documents.
  • Provided administrative and operational support to enhance workflow efficiency.
  • Assisted in policy implementation and compliance tracking.
  • Conducted research and compiled reports for senior management.

Delivery Manager

Isla Distributions
05.2020 - 01.2021
  • Maintained positive client relationships to meet service deadlines.
  • Managed inventory and coordinated deliveries across Puerto Rico.
  • Processed payments and provided billing assistance.
  • Resolved customer complaints and expedited issue resolution.

Customer Service Representative

Party City
05.2019 - 09.2019
  • Assisted customers with inquiries and purchases, boosting sales.
  • Managed store inventory and merchandising procedures.
  • Handled incoming shipments and stocked merchandise.
  • Maintained store organization and customer service standards.
  • Assisted as cashier at cash register

Food Truck Crew Member

Acai Express
01.2018 - 12.2018
  • Prepared food and beverages in a fast-paced environment.
  • Provided excellent customer service and processed transactions.
  • Maintained cleanliness and compliance with food safety regulations.
  • Managed inventory and restocking supplies as needed.

Education

Bachelor of Arts - Forensic Psychology

University of Puerto Rico
Carolina
05-2020

Skills

  • Excellent customer service and guest relations
  • Strong communication and active listening skills
  • Ability to handle high-pressure, fast-paced environments
  • Strong teamwork and collaboration understanding
  • Attention to detail and ability to anticipate guest needs
  • Upselling and suggestive selling techniques
  • Fluent in English/Spanish
  • Experienced in building rapport with clients and providing quality support
  • Skilled in handling high-volume customer interactions
  • Resolving complaints efficiently
  • Optimizing team workflow
  • Adept at problem resolution

Timeline

Roofing Contractor

New Life Contracting
04.2023 - 11.2024

Federal Govt Employee

Social Security Administration, SSA
02.2022 - 06.2023

Delivery Manager

Isla Distributions
05.2020 - 01.2021

Customer Service Representative

Party City
05.2019 - 09.2019

Food Truck Crew Member

Acai Express
01.2018 - 12.2018

Bachelor of Arts - Forensic Psychology

University of Puerto Rico

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Isaias Gomez-Vendrell