Isamar Morales
Summary
Bilingual Customer Service Associate with over five years of retail excellence, delivering memorable and personalized customer experiences. Based in the Aibonito area, with a proven record in accurate POS operations, suggestive selling, FIFO inventory management, promotional display construction, digital photo services, asset protection, and regulatory compliance. Flexible scheduling, available evenings, weekends, and holidays.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Coordinator
The Metropolitan Museum of Art
04.2025 - 07.2025
- Greeted 200+ visitors daily, delivering a welcoming and distinctive customer experience.
- Registered $1,500+ per shift on POS terminals; processed sales, voids, rain checks, refunds, and exchanges with accuracy.
- Constructed and maintained promotional, seasonal, and sale displays; completed resets and revisions per direction.
- Executed FIFO inventory audits and restocking, reducing stock-outs and ensuring product availability.
- Implemented asset-protection procedures, monitored for potential profit-loss risks.
- Assisted with all maintenance to uphold a clean, orderly environment.
Client Advisor
Tiffany & Co., Landmark Store
07.2023 - 03.2025
- Provided fast, friendly checkout service handling purchases, returns, voids, rain checks, refunds, and exchanges.
- Recommended trade-up and companion items, surpassing upsell targets through expert product knowledge.
- Supported seasonal resets and promotional merchandising, ensuring compliance with brand pricing and planograms.
- Resolved escalated inquiries at point of sale, achieving a good satisfaction rating on post-visit surveys.
Global Flagship Store Keyholder
Swatch Group US, Times Square
05.2022 - 07.2023
- Reconciled registers daily with zero discrepancies; enforced loss-prevention tactics, cutting shrink by 12% year-over-year.
- Verified IDs and ensured compliance with state/local laws
- Modeled proactive service and trained team members on customer-centric practices.
- Maintained impeccable store conditions through housekeeping and maintenance.
Sales Supervisor
Sandro and Maje
10.2019 - 05.2022
- Led a team of 10 associates in delivering exceptional customer experiences through proactive assistance and service training.
- Executed weekly FIFO stock rotation, inventory counts, and price checks boosting stock accuracy from 89% to 97%.
- Designed and refreshed displays to optimize product visibility and customer flow.
- Balanced high-volume register service with merchandising and housekeeping responsibilities.
Education
Bachelor of Arts - Communication Arts, Organizational Communication
Florida International University
Miami, FL05.2023
Skills
- Proactive communication
- Registers sales & POS operations (sales, voids, rain checks, refunds, exchanges)
- Suggestive selling & companion-item recommendations
- FIFO inventory management & promotional displays
- Digital photo-center & web-order pickup (Picture Care Plus)
- Asset-protection procedures & loss-prevention tactics
- Compliance with alcohol & tobacco regulations
- Store maintenance & housekeeping
- Multitasking & time management
- Bilingual communication (English/Spanish)
- Flexible scheduling (nights, weekends, holidays)
- Store systems & equipment fluency
Certification
- Ongoing development in customer experience, asset protection, POS operations, and photo-center services
- Proficient in retail systems and equipment (registers, scanners, digital photo stations)
Availability
- Flexible for full-time or part-time schedules, including evenings, weekends, and holidays.
- (Resident of the Aibonito area)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Coordinator
The Metropolitan Museum of Art
04.2025 - 07.2025
Client Advisor
Tiffany & Co., Landmark Store
07.2023 - 03.2025
Global Flagship Store Keyholder
Swatch Group US, Times Square
05.2022 - 07.2023
Sales Supervisor
Sandro and Maje
10.2019 - 05.2022
Bachelor of Arts - Communication Arts, Organizational Communication
Florida International University