Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isamaris Alvarez Torres

Carolina

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Grupo Colon Gerena
San Juan
01.2024 - Current
  • Implemented quality control measures to uphold company standards.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated work to staff, setting priorities and goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.

Airport Customer Service Agent

GMD
Carolina
03.2022 - 12.2023
  • Inspected luggage for prohibited items prior to loading onto aircrafts.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Coordinated with airlines regarding flight schedules and other travel-related issues.
  • Resolved conflicts between passengers using effective interpersonal skills.
  • Assisted with baggage check-in and tagging for customers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.

Education

High School Diploma -

Gilberto Concepcion De Gracia
Carolina PR
06-2021

Associate of Science - Nursing

University Ana G Mendez
Carolina PR

Skills

  • Conflict resolution
  • Team leadership
  • Customer service and satisfaction
  • Employee scheduling
  • Staff supervision
  • Retail operations
  • Reporting and documenting
  • Decision-making

Languages

Spanish
First Language
English
Advanced
C1

Timeline

Assistant Manager

Grupo Colon Gerena
01.2024 - Current

Airport Customer Service Agent

GMD
03.2022 - 12.2023

High School Diploma -

Gilberto Concepcion De Gracia

Associate of Science - Nursing

University Ana G Mendez
Isamaris Alvarez Torres