Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Grupo Colon Gerena
San Juan
01.2024 - Current
Implemented quality control measures to uphold company standards.
Collaborated with management on developing strategic plans for achieving business goals.
Delegated work to staff, setting priorities and goals.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Airport Customer Service Agent
GMD
Carolina
03.2022 - 12.2023
Inspected luggage for prohibited items prior to loading onto aircrafts.
Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
Responded politely to passenger complaints regarding ticketing and baggage handling.
Coordinated with airlines regarding flight schedules and other travel-related issues.
Resolved conflicts between passengers using effective interpersonal skills.
Assisted with baggage check-in and tagging for customers.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.