Isamaris Alvarez Torres
Carolina
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Grupo Colon Gerena
San Juan
01.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Airport Customer Service Agent
GMD
Carolina
04.2023 - 12.2023
- Verified identification documents such as passports or driver's licenses.
- Assisted with baggage check-in and tagging for customers.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Managed communication between airline personnel and customers in a professional manner.
- Resolved conflicts between passengers using effective interpersonal skills.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Assistant Store Manager
Dr.Phone Inc.
Guaynabo
10.2022 - 03.2023
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Coordinated with vendors to secure product availability at competitive prices.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Associate of Science - Nursing
University Ana G Mendez
Carolina 06-2026
High School Diploma -
Gilberto Concepcion De Gracia
Carolina06-2021
Skills
- Recruiting and interviewing
- Employee supervision
- Money handling
- Customer service and satisfaction
- Customer service
- Goal setting
- Team motivation
- Team leadership
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager
Grupo Colon Gerena
01.2024 - Current
Airport Customer Service Agent
GMD
04.2023 - 12.2023
Assistant Store Manager
Dr.Phone Inc.
10.2022 - 03.2023
Associate of Science - Nursing
University Ana G Mendez
High School Diploma -
Gilberto Concepcion De Gracia