Islebialys Colón

Customer services oriented and talented professional with diversified and progressive administrative, operational experience within the banking business in the areas of Customer Services. Possess extensive knowledge of banking standards, laws and procedures and broad experience administrative, selling and marketing banking products and services, identifying opportunities for cross-selling of value-added bank products and services and effectively manage customers’ claims and portfolio relation. Proven record for achieving short/long-term goals, and customer satisfaction, as well as, accomplish operational deadlines in a fast-paced environment. Demonstrate leadership, initiative, customer service oriented and effective communication and interpersonal relationships with internal/external clients that contribute to achieve organization’s goals and objectives. Trained and skilled in MS Office and banking computerized systems. KEY CAPABILITIES & COMPETENCIES Business Focused Result-Oriented Advertising & Products Campaign Financial Savvy Leadership and teamwork Contributed to the overall success and business objectives, thus increasing sales/revenues of the organization. Maintained an excellent services and customers satisfaction. Sustained a positive work environment and effective communication with internal/external customers and teamwork. Created a relationship of trust and confidence with customers, employees and peers.