Word
Ismael Negron
Cook Supervisor
Vega Baja
Summary
Proven leader in high-pressure culinary environments. Excels in team supervision and customer service, ensuring top food safety and quality. Skilled in bilingual communication and food preparation, fostering positive customer relationships and a cooperative team atmosphere. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
8
8
years of professional experience
Work History
Cook Supervisor
Panda Express
03.2022 - Current
- Planned and directed high-volume food preparation in fast-paced environment.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Successfully balanced competing priorities in a high-pressure environment by efficiently delegating tasks to the team and maintaining clear lines of communication.
- Managed food orders efficiently by coordinating with suppliers for timely deliveries while minimizing costs.
- Cultivated a positive work atmosphere through open communication channels between staff members, promoting teamwork and cooperation among colleagues.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Line Cook
Longhorn Steakhouse
09.2021 - 03.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Volunteer
HIMA San Pablo Hospital
10.2016 - 02.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
Associate of Science - Aircraft Piloting And Navigation
Universidad Ana G Mendez
Carolina, Puerto Rico 05.2001 -
Skills
Food Safety Regulations
Kitchen Safety
Food Preparation
Team Supervision
Food Storage
Sanitation protocols
Sauce making
Customer Service
Cash Handling
Customer Complaint Resolution
Patience and composure
Payment Collection
Product Knowledge
Customer inquiries
Refund handling
Bilingual Bilingual fluency
Software
Powerpoint
Excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cook Supervisor
Panda Express
03.2022 - Current
Line Cook
Longhorn Steakhouse
09.2021 - 03.2022
Volunteer
HIMA San Pablo Hospital
10.2016 - 02.2017
Associate of Science - Aircraft Piloting And Navigation
Universidad Ana G Mendez
05.2001 -
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