Ismael J Santiago Acosta
Juana Diaz,PR
Summary
Substations Telecom Technician, Network FieldTechnician and Network Administrator proudly offering over 25 years experience in system upgrades, hardware monitoring and performance improvements. An astute employee with knowledge in system repairs and the installation of network components:Fiber Optic, WiFi and structured cable Cat 5/6, equipment’s and devices TCP/IP, DHCP, DNS configuration. Skilled in task prioritization and troubleshooting.
Overview
26
26
years of professional experience
Work History
Substations Telecommunications Technician
Luma Energy
Ponce, PR
07.2024 - Current
- Fiber optic installer interior and exterior.
- Replaced faulty components in telecommunications systems as needed.(Cradle, NTI, FC, RTU, CRU)
- Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Assembled and installed communication equipment.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Tested connections to verify power supplies and communication link functionality.
- Tested battery bank.
- Participation in Retrofit RTU.
- Maintenances Telecom rooms.
IT OT Network Field Technician
Luma Energy
Ponce, PR
06.2021 - 06.2024
- Resolve system glitches and provide long-term solution to optimize network performance.
- Offer guidance to troubleshoot networking issues.
- Installing, repairing and maintenance of wireless computing networks, cabling (fiber optic single mode and multimode, structure cable) and connections.
- Proficiency in TCP/IP protocols, DHCP, DNS, Active Directory, and other networking fundamentals.
- Inspection and troubleshooting of LAN/WAN infrastructures.
- Maintenance of hardware and peripheral devices (TR-Transport Routers and SR-Services Routers, Lantronics, Cradlepoint, Remote Reading, Demand Metering in the Substations, Power Plants and Communications Rooms).
- Participation in major storm restoration work and related drills as assigned.
- Performed quality control tasks in the repair of fiber optic for third party in the recovery from Hurricane Fiona in the area of Yauco and Juana Díaz.
- Escort unauthorized and/or unqualified employees and/or third parties to restricted areas.
Network Administrator Ponce Region
PREPA
Ponce, PR
09.2004 - 05.2021
- Installed and supported hardware and software (Microsoft Office, Storms, OMS, GTech, Citrix, CCB support) including desktops, servers and printers.
- Fiber optic and Cat 5/6 structured cabling installer.
- Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
- Supported various operating systems and server technologies.
- Maintained constant and timely service for all computer in this region.
- Resolved tickets efficiently at rate of closures per day by using process.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.
- Streamlined network operations, resulting in improved delivery times and higher level of customer service across of more than 10 locations and more than 90 onsite users.
- Provided exemplary assistance and insight for those using computer and telephone services.
- Resolved network issues through troubleshooting methods to promote smooth system operations.
- Supervised configuration of local area network, wide area network and corporate Internet system, maintaining network efficiency during upgrades.
- Managed employee access, including security roles and permissions.
- Oversaw windows domain move and proactively addressed obstacles.
- Documented changes to group policy after upgrading domain functional level for reference and training.
- Determined issues that were causing performance problems and implemented troubleshooting methods to prevent system failure.
- Performed routine troubleshooting and network monitoring and checking that all systems met federal regulations for security.
- Repaired fiber optic in the recovery Hurricane Maria in the Ponce Region: Guanica, Yauco, Guayanilla, Ponce, Juana Díaz, Santa Isabel, Guayama and Maunabo.
- Created detailed documentation of all configurations, processes and procedures related to the network environment.
- Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
Senior Computer & Field Tech Operations Specialist
Ponce School of Medicine
Ponce, PR
03.1999 - 08.2004
- Inspection and trobleshooting of LAN infrastructures.
- Backed up servers and information according to strict schedules.
- Operated wide range of machines, including computers and printers.
- Troubleshot system alerts and issues to rectify issues.
- Completed frequent checks on user logins, file permissions and other data issues.
- Checked servers, investigated problems and escalated concerns.
- Updated server processes and improved speed and functionality.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Monitored data inputs to manage and maintain accuracy.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Education
Operation And Maintenance of Vehicle With Aerial Bucket -
Luma Energy
Ponce02-2023
Vehicle Rescue With Bucket -
Luma Energy
Ponce02-2023
Correct Use of Portable Ladders -
Luma Energy
Ponce09-2022
Substation Entry -
Luma Energy
Ponce01-2022
Luma 1101-1 Unqualified Worker Field Assigment Assesment -
Luma Energy
Ponce02-2022
BBA - Management Information Systems
InterAmerican University
Ponce , PR05.1999
Skills
- Management of Fiber Optic Test Equipment (OTDR) and Visual Fault
- Management of structured cable cat 5/6 test equipment (Fluke)
- TCP/IP Device Configuration
- Network security management and maintenance
- Performance improvements
- System upgrades and system updates
- Program installations and implementation
- Leadership
- Working collaboratively
- Friendly, positive attitude
References
Available once requested.
Timeline
Substations Telecommunications Technician
Luma Energy
07.2024 - Current
IT OT Network Field Technician
Luma Energy
06.2021 - 06.2024
Network Administrator Ponce Region
PREPA
09.2004 - 05.2021
Senior Computer & Field Tech Operations Specialist
Ponce School of Medicine
03.1999 - 08.2004
Operation And Maintenance of Vehicle With Aerial Bucket -
Luma Energy
Vehicle Rescue With Bucket -
Luma Energy
Correct Use of Portable Ladders -
Luma Energy
Substation Entry -
Luma Energy
Luma 1101-1 Unqualified Worker Field Assigment Assesment -
Luma Energy
BBA - Management Information Systems
InterAmerican University