Ismael Cardona Sanchez

Aviation and security professional with over 20 years of experience in customer service, risk assessment, passenger service, compliance with FAA aviation regulations, critical decision making tasks and enhance safety and onboard experience.

• Collaborated with team members for efficient caseload management and timely followups.
• Managed high-volume caseloads, prioritizing tasks for optimal efficiency and effectiveness.
• Enhanced customer satisfaction, effectively navigating complex negotiations and settlements.
• Conducted thorough investigations to validate claim accuracy, ensuring fair resolutions for all parties involved.

In charge of the collection department. Worked closely with clients to provide solutions to their financial needs and worked diligently to make sure the institution standards and goals were met at the end of every month.