Itamar Calderón-Cátala
Summary
Dynamic Case Manager at Advanced Infusion Services with a proven track record in client case management and effective problem resolution. Successfully implemented process improvements, enhancing service delivery efficiency and client satisfaction. Skilled in cultivating strong partnerships and detailed case documentation, while leveraging emotional intelligence to support clients in crisis situations.
Overview
6
6
years of professional experience
Work History
Case Manager
Advanced Infusion Services
04.2013 - 03.2019
- Led client intake and assessment processes to establish personalized care plans.
- Mentored junior case managers in best practices and effective communication strategies.
- Implemented process improvements to enhance service delivery efficiency and client satisfaction.
- Collaborated with healthcare providers to coordinate comprehensive infusion therapy services.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
Bachelor of Science - Biomedical Sciences
Inter American University
05-2009
Skills
- Effective problem resolution
- Client case management
- Prioritization and scheduling
- Detailed case documentation
- Effective organization skills
- Optimistic outlook
- Emotional intelligence
- Detailed patient analysis
- Cultivating strong partnerships
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
Case Manager
Advanced Infusion Services
04.2013 - 03.2019
Bachelor of Science - Biomedical Sciences
Inter American University
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