Saleymarie Peña Seda
Cabo Rojo
Summary
Responsible Server adaptable to fast-paced, changing restaurant environments. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader /Front of House Team Member
Tu Madre West Hollywood
Los Angeles
04.2023 - 10.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Educated customers about offerings, promotions and pricing to boost sales.
- Assisted general manager with operations game plan and company initiatives implementation.
Waitress/Bartender
Villa Cofresi
Rincon
01.2023 - 03.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender
Tasca Restaurant
Brighton
05.2022 - 12.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained workers in drink preparation, money handling and cleaning roles to facilitate restaurant operations.
- Updated computer systems with new pricing and daily food specials.
- Performed opening and closing procedures each day.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Hostess
Strega Ristorante
Boston
06.2021 - 10.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Waitress/Hostess/Cashier
Mi Pais
Malvern
01.2019 - 05.2019
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Education
Bachelor of Arts - Songwriting
Berklee College of Music
2022
High School Diploma -
Immaculate Conception Academy
2016
Skills
- Cleaning tasks
- Telephone etiquette
- Outstanding customer service
- English fluency
- Spanish fluency
- Attention to Detail
- Reliable and punctual
- Menu memorization
- Food safety understanding
- Liquor, wine and food service
- Sales Techniques
- Multitasking
- Communication
- Teamwork and Collaboration
- POS System Operation
Certification
Food Handlers Card
Timeline
Shift Leader /Front of House Team Member
Tu Madre West Hollywood
04.2023 - 10.2023
Waitress/Bartender
Villa Cofresi
01.2023 - 03.2023
Bartender
Tasca Restaurant
05.2022 - 12.2022
Hostess
Strega Ristorante
06.2021 - 10.2021
Waitress/Hostess/Cashier
Mi Pais
01.2019 - 05.2019
Bachelor of Arts - Songwriting
Berklee College of Music
High School Diploma -
Immaculate Conception Academy
Food Handlers Card
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