Ivan Daniell Rodriguez-Ramirez
Marrero
Summary
Emerging cybersecurity professional with technical support and customer service experience. Pursuing a bachelor's degree in cyber technology, complemented by CompTIA Security+ , Network+ certifications and AAS Degree in cyber security. Committed to enhancing security operations through effective problem-solving and communication. Prepared to apply troubleshooting expertise to drive cybersecurity initiatives.
Overview
4
4
years of professional experience
Work History
Customer Service
Sweet Handkraft
Metairie
08.2024 - Current
- In the role of Customer Service at Sweet Handkraft, exceptional support is provided to customers, ensuring a pleasant shopping experience. Responsibilities include addressing inquiries, assisting with product selections, and resolving issues efficiently. Maintaining a positive interaction with clients and fostering a welcoming environment are key aspects of this position.
- Addressed customer inquiries efficiently with clear communication, fostering trust and effective relationships.
- Enhanced customer satisfaction through prompt, attentive service, contributing to positive customer experiences., enhancing customer satisfaction.
- Created a welcoming environment that encouraged customer engagement and strengthened loyalty.
- Utilized excellent communication skills to build rapport with clients.
Remote Computer Support Assistant
Southeast Engineering & Construction Group Inc
Miami
05.2022 - 08.2024
- As a Remote Computer Support Assistant, the focus is on providing technical assistance to clients and staff. This role involves troubleshooting and resolving hardware and software issues remotely, ensuring minimal disruption to operations. Strong communication skills are essential for guiding users through solutions effectively. Maintaining detailed records of support interactions contributes to continuous improvement in service delivery.
- Diagnosed technical issues remotely, analyzing user-reported problems and applying troubleshooting techniques to restore functionality efficiently.
- Communicated effectively with users, providing clear guidance that enhanced user satisfaction and minimized repeat inquiries.
- Documented support cases comprehensively, ensuring accurate records for future reference and facilitating knowledge sharing.
- Collaborated with team members to streamline support processes, contributing to enhanced response times and service delivery.
Host / Server / Customer Service
Gangman Korean BBQ Restaurant
Metairie
04.2022 - 03.2024
- Greeted guests warmly, coordinated seating arrangements to improve service flow and elevate guest satisfaction.
- Took accurate orders, ensuring timely meal delivery to maintain service quality.
- Handled customer inquiries and resolved issues swiftly, ensuring a seamless and enjoyable dining experience.
- Maintained cleanliness and ambiance of dining area, fostering a welcoming atmosphere for guests.
- Navigated a dynamic and fast-paced environment to create a delightful dining experience for guests.
Education
Bachelor of Science - Cyber Security Technology
LSU
12-2028
Certificate - Network
Comptia Nework +
11-2026
Certificate - Cyber Security +
Comptia Security +
09-2026
AAS. - Information Security / Assurance (Cyber Security)
Delgado Community College
05-2026
Certificate - Information Security Assurance
Delgado Community College
05-2025
High School Diploma - Started 8th Grade / Young Audience Charter School
Nomma Military School
05-2023
Skills
- Customer Service
- Technical Support
- Computer Skills
- Microsoft Office Suite
- Record Keeping
- Data Protection
- Problem Solving
- Teamwork
- Ability to Multitask
- Communication Skills
- Customer Engagement
- Tech support
- Fast Learner
Education
true
Timeline
Customer Service
Sweet Handkraft
08.2024 - Current
Remote Computer Support Assistant
Southeast Engineering & Construction Group Inc
05.2022 - 08.2024
Host / Server / Customer Service
Gangman Korean BBQ Restaurant
04.2022 - 03.2024
High School Diploma - Started 8th Grade / Young Audience Charter School
Nomma Military School
Certificate - Information Security Assurance
Delgado Community College
AAS. - Information Security / Assurance (Cyber Security)
Delgado Community College
Certificate - Cyber Security +
Comptia Security +
Certificate - Network
Comptia Nework +
Bachelor of Science - Cyber Security Technology
LSU