Hi, I’m
Ivan Roque
Caguas
Summary
Reliable mail carrier known for high productivity and efficient completion of tasks. Possess specialized skills in route planning, time management, and safe mail handling practices. Excel in communication, adaptability, and problem-solving to ensure smooth delivery operations and customer satisfaction.
Overview
16
years of professional experience
1
Certification
Work History
UspsGuaynabo
Mail Carrier
07.2021 - Current
Job overview
- Assisted other carriers with their routes as needed during peak periods.
- Responded to customer inquiries regarding postal services and products.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Delivered packages and letters to residential customers.
- Ensured compliance with federal laws related to privacy protection.
- Scanned labels on letters or parcels to confirm receipt.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Verified accuracy of addresses before delivering packages.
- Collected signatures from recipients of registered mail items.
- Organized parcels into appropriate size containers for transport.
Usps Guaynabo
Costumer Service Supervisor
12.2023 - 12.2024
Job overview
- Implemented programs designed to increase employee engagement within the team.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Us ArmyFort Carson
Infantry Squad Leader
09.2009 - 12.2018
Job overview
- Prepared detailed reports on mission results and after action reviews after each deployment.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Evaluated rapidly changing conditions and provided decisive leadership to cultivate effective and well-planned team movements.
- Conducted risk assessments prior to engaging enemy forces or entering dangerous areas.
- Maintained and serviced personal and unit weaponry to ensure operational readiness.
- Conducted daily maintenance checks on weapons and equipment.
- Assisted in the development of unit standard operating procedures.
- Coordinated with higher command to ensure successful completion of missions.
- Led small teams in tactical operations under stressful conditions.
- Used active listening and effective communication to alleviate issues between personnel members.
- Supervised training of foreign forces as part of internal defense efforts, strengthening knowledge, and abilities of many troops.
Education
Edp University San Juan
Some College (No Degree) from Natural Sciences
Skills
- Route planning
- Customer service
- Package tracking
- Team collaboration
- Effective communication
- Attention to detail
- Employee training
- Conflict resolution
- Schedule management
- Risk assessment
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Certification
Equal oportunity advisor
Timeline
Costumer Service Supervisor
Usps
12.2023 - 12.2024
Mail Carrier
Usps
07.2021 - Current
Infantry Squad Leader
Us Army
09.2009 - 12.2018
Edp University
Some College (No Degree) from Natural Sciences
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