Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivana Machicote

Guaynabo

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Mobil 1
San Juan, PR
03.2022 - 06.2024
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.

Esthetician

Dreamy Beauty Spa by Omar Vargas
San Juan, PR
08.2021 - 01.2022
  • Educated patients on treatment options.
  • Fostered friendly, warm, and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.

Education

Associate Degree - Esthetician

Neoesthetique
San Juan, PR
09.2021

High School Diploma -

Tomás C. Ongay
Bayamon, PR
05.2019

Skills

  • Customer service
  • Critical thinking
  • Problem resolution
  • Quality control
  • Product sales
  • Sales expertise
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable

Timeline

Customer Service Representative

Mobil 1
03.2022 - 06.2024

Esthetician

Dreamy Beauty Spa by Omar Vargas
08.2021 - 01.2022

Associate Degree - Esthetician

Neoesthetique

High School Diploma -

Tomás C. Ongay
Ivana Machicote