Ivanna Davila Jimenez
Gurabo
Summary
Bilingual (English/Spanish) college student currently studying sonography, with hands-on experience in fast-paced food service environments. Skilled in assisting customers, handling transactions, and maintaining a positive attitude under pressure. Known for being reliable, adaptable, and eager to learn new skills. Seeking to join as a Customer Service Representative to gain valuable experience and provide excellent service while continuing my education.
Overview
1
1
year of professional experience
Work History
Cashier & Crew Member
Mcdonald's
Humacao, Puerto Rico
06.2025 - Current
- Handle high-volume customer interactions, ensuring fast and friendly service.
- Resolve customer concerns professionally while maintaining service quality.
- Process payments accurately and operate point-of-sale systems.
- Work under strict service times and performance standards.
Cashier & Food Service Worker
Marios Pizza
Las Piedras, Puerto Rico
07.2024 - 02.2025
- Assisted customers with orders, answered questions, and ensured a positive experience.
- Managed cash and card transactions accurately.
- Worked effectively during peak hours to meet service demands.
Education
High School Diploma -
ASTRAVO Online
Colorado05-2024
Diagnostic Medical Sonography - Diagnostic Medical Sonography
Columbia Central University
CaguasSkills
- Bilingual Communication – Fluent in English and Spanish, both written and verbal
- Customer Support – Experienced in assisting diverse customers with patience and professionalism
- Problem-Solving – Ability to quickly address and resolve customer concerns
- Call Handling Readiness – Comfortable working with scripts and following service protocols
- Attention to Detail – Accurate with information entry and payment processing
- Team Collaboration – Works well in structured, performance-driven environments
- Time Management – Able to handle multiple tasks efficiently
Timeline
Cashier & Crew Member
Mcdonald's
06.2025 - Current
Cashier & Food Service Worker
Marios Pizza
07.2024 - 02.2025
High School Diploma -
ASTRAVO Online
Diagnostic Medical Sonography - Diagnostic Medical Sonography
Columbia Central University
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