Ivanna Martinez Nunez
San Juan
Summary
Human resources manager offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in sales,client relation ship, directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resources Supervisor
JobTracks Caribbean
San Juan , Puerto Rico
03.2023 - Current
- Implemented training programs for employees in compliance with laws and regulations.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Provided guidance to managers regarding staffing needs and organizational changes.
- Conducted interviews, hired new staff, and conducted onboarding processes.
- Generated new business opportunities through cold calling campaigns.
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of all transactions processed within the billing system.
- Verified accuracy of invoice calculations before submitting them for approval.
- Reconciled accounts to ensure accuracy of billing information.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Prepared monthly reports summarizing billing data.
- Processed and submitted invoices for payment in a timely manner.
- Created job postings, sourced candidates through online channels, and screened applications.
- Analyzed feedback from unsuccessful applicants to improve future recruitment efforts.
- Attended job fairs and industry events in order to promote the company's brand image.
- Managed onboarding activities such as orientation sessions and introductions to colleagues to ensure new hires have a smooth transition into their role.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Established relationships with key clients, while maintaining existing customer base.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Created and presented monthly reports to management on sales performance.
- Participated in negotiations with vendors regarding product purchases or contracts.
Account Executive
JobTracks Caribbean
San Juan , Puerto Rico
03.2023 - 12.2023
- Conducted regular performance reviews of staff to ensure they were meeting their targets.
- Directed sales force in achieving daily, monthly, and annual sales goals.
- Ensured compliance with applicable laws and regulations pertaining to the sale of goods and services.
- Analyzed customer needs, identified potential markets, and created a comprehensive plan for growth.
- Developed incentive plans to motivate employees to meet established objectives.
- Planned and organized training sessions for new sales personnel on product knowledge and selling techniques.
- Created reports detailing sales performance data such as revenue generated, conversion rates.
- Developed and implemented sales strategies to increase market share of the company.
Business Account Executive
Tmobile
San Juan , Puerto Rico
11.2020 - 03.2023
- Presented product demonstrations to prospective customers, highlighting key features and benefits.
- Managed multiple projects simultaneously while meeting tight deadlines and budgets.
- Negotiated contracts with new accounts, ensuring favorable terms and conditions.
- Managed multiple accounts simultaneously while meeting deadlines.
- Generated leads by networking at trade shows, conferences, and other events.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Promoted new products and services to existing clients as they became available.
- Created strategic approaches for different retailers and wholesalers to effectively meet current and expected demands.
Education
BBA - Industrial Engineering
Universidad Polytecnica
San Juan 05-2025
CERTIFIED HUMAN RESOURCES EXECUTIVE - Human Resources Training
Universidad Ana G Mendez
San Juan 04-2024
Skills
- Bilingual in English and Spanish
- Excellent sales skills
- Legal Compliance
- Organizational Development
- Leadership Development
- Employee Relations
- Compliance
- Human Resources Operations
- Labor negotiations
Certification
- Certified Human Resource Executive
- Certified SHRM STRAGIC COMUNICATION IN COMPANIES
Timeline
Human Resources Supervisor
JobTracks Caribbean
03.2023 - Current
Account Executive
JobTracks Caribbean
03.2023 - 12.2023
Business Account Executive
Tmobile
11.2020 - 03.2023
BBA - Industrial Engineering
Universidad Polytecnica
CERTIFIED HUMAN RESOURCES EXECUTIVE - Human Resources Training
Universidad Ana G Mendez
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