IVELIS POMALES
Hacienda Mexican Restaurant
Fajardo
6
years of professional experience
Customer service professional with experience in hospitality, retail management, warehouse operations, and customer support. Skilled in guest relations, conflict resolution, cash handling, team leadership, problem solving, and delivering exceptional service in fast-paced environments.
Work History
Waitress (Part-Time)
4 Months- Took customer orders and served food and beverages accurately.
- Processed cash and credit card payments using the POS system.
- Maintained a clean and organized dining area.
- Worked as part of a team to ensure a positive dining experience.
Customer Service Agent
2 Years 1 Month- Managed hotel reservations, guest check-ins, and check-outs.
- Answered incoming phone calls, emails, and guest inquiries.
- Processed cash and credit card payments accurately.
- Resolved guest complaints while maintaining Hilton service standards.
Customer Care Agent
5 Months- Resolved customer concerns quickly while maintaining positive relationships.
- Documented interactions and generated service reports.
Forklift Operator
11 Months- Operated forklifts safely to load, unload, and transport inventory.
- Followed OSHA and company safety procedures.
- Assisted with shipping and receiving operations.
Manager
2 Years 3 Months- Supervised daily store operations and employee performance.
- Hired, trained, and coached new team members.
- Maintained compliance with company policies and safety standards.
Education
High School Diploma
Skills
Customer Service
Call Center Operations
Cash Handling
Conflict Resolution
Team Leadership
Inventory Management
Microsoft Office
Data Entry
Shipping & Receiving
Languages
Spanish – Advanced
Timeline
Waitress (Part-Time)
Hacienda Mexican Restaurant
11.2025 - 03.2026Read More
Customer Service Agent
Hilton Garden Inn
02.2024 - 03.2026Read More
Customer Care Agent
Private Contractor
02.2023 - 07.2023Read More
Forklift Operator
DHL Supplies
03.2022 - 02.2023Read More
Manager
Dollar General
02.2020 - 05.2022Read More
Colegio Para Adultos
High School Diploma
Read More