IVELISSE CABAN-HERNANDEZ

Conduct new, active and retirees employees orientation, regarding their health plan and life insurance benefits. Enter, change and/or cancel regular, Cobra and Advantage medical plan coverage through the Blue Market platform of the Triple S insurer or through its account executive. Process terminations of employees who retire, resign or terminate their employment through the company system. Work with Life Insurance and Medical Plan premium discounts for active/retired employees, analyze outstanding balances and coordinate payment plans if necessary. Analyze mathematical and statistical computations. Internal customer service.

• Responsible for ensuring software, process quality and preventing failures. Preparedata for testing. Participate in the definition of the product. Analyze therequirements. Establish the testing strategy. Design scenarios and test cases. Review,plan, prepare and execute tests. Report errors, propose solutions and validate thecorrection. Automate tests monitor them and maintain them. Drive processimprovements. Simulate the execution of products and evaluate their performance.Facility problem solving, reduce work times and save costs. Provide better bugtracking and promote greater customer satisfaction. Internal customer service.

Activation of cell phones with and without contract. Verify credit of potential and current clients who want service. Process and ensure ports requested by clients are completed. Identify, solve and/or channel problems with cellular service. External Customer service.