Ivelisse Cardona
San Sebastian
Summary
Accomplished sales expert with 20 years of proven success in consistently reaching and exceeding goals.
Overview
26
26
years of professional experience
Work History
General Manager
A la Orden Discount
Aguadilla, PR
08.2023 - 08.2025
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
- Developed and implemented strategic plans to drive business growth and increase profitability.
- Led a team of 10 employees, providing guidance, training, and support to ensure high levels of productivity and performance.
- Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships.
- Implemented effective marketing strategies that increased customer traffic by 40% in first year.
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques.
- Managed inventory levels to optimize stock availability while minimizing carrying costs.
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques.
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction.
- Collaborated with the finance department on budgeting processes to achieve financial objectives.
- Negotiated contracts with suppliers/vendors resulting in cost savings.
- Improved employee retention rates through the implementation of employee engagement initiatives.
- Drove continuous improvement efforts across departments resulting in increased efficiency.
General Manager
Sears Hometown Stores
Aguadilla, PR
10.1999 - 02.2023
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques.
- Managed inventory levels to optimize stock availability while minimizing carrying costs.
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction.
- Managed and resolved conflicts among team members to maintain a positive work environment.
- Implemented customer loyalty programs resulting in increased repeat business.
- Developed and maintained strong relationships with key clients, resulting in increased sales opportunities.
- Analyzed financial data to identify areas for cost reduction.
- In charge of the Warranty Sales for over 20 years. Achieving #1 sales stores for the USA Market.
- Directed and trained all sales personnel in the Warranty Sales Department.
Education
BBA - Accounting And Finance
Worcester State University
Worcester Massachusetts 12.1998
Timeline
General Manager
A la Orden Discount
08.2023 - 08.2025
General Manager
Sears Hometown Stores
10.1999 - 02.2023
BBA - Accounting And Finance
Worcester State University