Ivelisse J Figueroa Serrano
Toa Alta
Summary
Experienced Sales Representative with a demonstrated history of working in the health wellness industry. Skilled in Negotiation medical equitment, sales professional, Customer Service and Work Office.
Knowledgeable [Desired Position] with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
GE Appliances, A Haier
04.2024 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Advisor
Best Buy
04.2019 - 02.2024
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Streamlined call handling processes for increased efficiency and reduced wait times.
Office Clerk
Spartan Staffing
04.2015 - 08.2018
- Provide an exellent customer service, help with recruitment and onboarding process, data entry and general office work
Auxiliary Supervisor
Dorado Embroydery
05.2009 - 01.2015
- Sales, customer service, pay and office administrative
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Cardiovascular
Centro de Estudios Multidisciplinarios-San Juan
01.2000
Skills
- Interpersonal Skills
- Sales
- Data Analysis
- Strategic Planning
- Analysis
- Negotiation
- Team Building
- Training
- Customer Service
- Product knowledge
- Team collaboration
- Customer support
- Problem resolution
- Multi-line phone systems
- Appointment scheduling
- Inbound and outbound calling
- Calm and professional under pressure
- Computer skills
- Teamwork and collaboration
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Associate
GE Appliances, A Haier
04.2024 - 10.2024
Advisor
Best Buy
04.2019 - 02.2024
Office Clerk
Spartan Staffing
04.2015 - 08.2018
Auxiliary Supervisor
Dorado Embroydery
05.2009 - 01.2015
Cardiovascular
Centro de Estudios Multidisciplinarios-San Juan
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