IVELISSE ROLON
Vega Baja
Summary
Results-driven sales management professional with a strong work ethic and a positive attitude, recognized for high productivity and efficient task completion. Demonstrates expertise in strategic planning, customer relationship management, and team leadership, effectively navigating fast-paced environments. Skilled in communication, negotiation, and problem-solving to consistently achieve sales targets and drive business growth. Committed to delivering exceptional client satisfaction while managing multiple priorities.
Overview
32
32
years of professional experience
1
1
Certification
Work History
VIP Commercial Supervisor
Oriental Bank
Hato Rey Center, PR
09.2019 - 06.2024
- Managing workflows.
- Training new hires.
- Creating and managing the team schedule.
- Payroll
- Reporting to HR and Senior Management
- Evaluating performance and providing feedback
- Supervised daily operations including scheduling shifts, assigning tasks, monitoring progress.
- Investigated discrepancies between actual results versus expected outcomes.
- Identifying and applying career advancement opportunities
- Helping to resolve employees issues and disputes
- Create and manage Sales strategies
- Built sales forecasts and schedules to reflect desired productivity targets.
- Provided leadership, guidance, and direction to team members in order to improve performance.
- Developed new strategies for improving operational efficiency within the department.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee productivity to provide constructive feedback and coaching.
Merchandiser/Stocker
S & K Company
Fort Buchanan
09.1999 - 04.2019
- Company Overview: DECA Commissary
- Reviewed priorities with supervisor, discussing special instructions, product promotions, new products and price changes
- Maintained store shelves by observing displays of company products; removing damaged or freshness dated products; tidying store shelves; providing optimum display of products
- Set up of special promotions displays at end caps; daily check on special promotions and removed displays at the end of promotion period
- Maintained quality results by following and enforcing standards
- Customer service, answer phone calls and questions from clients
- DECA Commissary
Front Desk Warehouse Clerk
Quality Freight/RPS
Cataño
08.1992 - 06.1999
- Improve the existing procedures for outgoing and incoming resources and track inventory for the warehousing department
- Keep track of staffing requirements and hire new talent at needed to correspond with specific duties and skill sets
- Documented and managed inventory control system in the computer placed in the warehouse using scanners and barcode readers
- Maintained a clean work environment and kept tools and equipment used for unloading and loading goods in their assigned places
- Created and updated department work instructions and reports on regular basis
- Completed and maintained accurate and organized records, documents and reports
Education
CERTIFIED INTERNATIONAL BARTENDER/MIXOLOGIST -
INTERNATIONAL BARTENDING ASSOCIATION(IBA)
SAN JUAN, PR02-2025
Certified Tour Guide -
San Juan City College
San Juan01.1992
Skills
- Collaborative Team Engagement
- Committed to quality and service
- Advanced interpersonal skills
- Schedule development
- Workflow management
- Processes and procedures
- Attention to detail
- Coaching and mentoring
- Process monitoring and improvement
- Goal oriented
- Conflict resolution
- Payroll processing
- Relationship building
- Customer service
Languages
Spanish
First Language
English
Proficient (C2)
C2
German
Elementary (A2)
A2
Affiliations
- Top Seller for 4 years in a row
Accomplishments
- TOP SELLER AWARD
Certification
- CPR CERTIFIED
- SOCIAL RESPONSABILITY CERTIFICATE
References
References available upon request.
Timeline
VIP Commercial Supervisor
Oriental Bank
09.2019 - 06.2024
Merchandiser/Stocker
S & K Company
09.1999 - 04.2019
Front Desk Warehouse Clerk
Quality Freight/RPS
08.1992 - 06.1999
CERTIFIED INTERNATIONAL BARTENDER/MIXOLOGIST -
INTERNATIONAL BARTENDING ASSOCIATION(IBA)
Certified Tour Guide -
San Juan City College
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