Ivette Rivera Pacheco
Route Supervisor
Bayamón,Bayamón
Summary
Pursuing a job opportunity to add value to the company team. Highly skilled and dedicated with strong background of helping with customer service, organization and store cleanliness. Completes demanding work in high volume settings. Service oriented, punctual and hardworking with excellent people skills. Offering strong foundation in logistical coordination and team leadership, eager to learn and develop within dynamic work environment. Brings ability to quickly grasp route planning and fleet management, along with strong problem-solving and communication skills. Ready to use and develop these skills in [Desired Position] role. Experienced with optimizing routes and managing delivery schedules. Utilizes strong leadership to ensure team efficiency and high service standards. Track record of implementing effective problem-solving strategies to improve operational performance.
Overview
7
7
years of professional experience
Work History
Route Supervisor
Yanwen Express
05.2024 - Current
- Leveraged technology to deliver engaging and interactive virtual training sessions, ensuring all drivers received consistent instruction regardless of location.
- Maintained up-to-date knowledge of industry trends, regulations, and technologies in order to provide the most relevant instruction possible for trainees.
- Fostered strong communication skills among trainees by emphasizing clear verbal exchanges between dispatchers, customers, and fellow drivers during the course of duty.
- Evaluated driver performance through regular ride-alongs, providing real-time feedback and coaching to improve overall effectiveness.
- Promoted teamwork among drivers through team-building exercises designed to strengthen interpersonal relationships and improve collaboration within the group setting.
- Enhanced driver efficiency by implementing comprehensive training programs focused on safety, route optimization, and customer service.
- Served as a mentor for new hires, offering guidance and support throughout their onboarding process and providing valuable insights into company culture and expectations.
- Boosted on-time delivery performance through the implementation of time management strategies and route planning techniques during training sessions.
- Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries without compromising quality standards.
- Maintained detailed records of routes, mileage logs, fuel consumption data, customer service issues, and other relevant information for analysis purposes.
- Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
- Developed strong relationships with clients, leading to increased business opportunities and referrals.
Receptionist
Illusions Tattoo
06.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
General Warehouse Associate
Ulta Distribution Center
03.2022 - 06.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
General Warehouse Associate
Coach Warehouse
12.2021 - 03.2022
- Unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Reduced waste, implementing recycling procedures for packaging materials.
- Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Operated RF scanners to track merchandise and verify contents of containers.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Performed general housekeeping and cleaning tasks.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
CHEF
El Rincon Argentino
01.2020 - 01.2022
- Maintained cleanliness and organization of kitchen stations and storage areas
- Supported chefs in managing food preparation to achieve precise plating and presentation
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols
- Organized ingredients and restocked supplies to prepare for busy periods
- Cleaned utensils, dishes and glasses for customer use
- Stored perishable food items in freezer or refrigerator to protect food from spoilage
- Re-stocked, organized and arranged service and food stations
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
- Packaged and stored food products appropriately to ensure proper handling and preservation
- Added garnishes and other finishing touches to improve plating presentation
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Handled all delegated tasks, including dishwashing and cooking
Lead Line Cook
Hard Rock Café
11.2020 - 12.2021
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Managed time efficiently by prioritizing tasks and multitasking effectively during peak service hours.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Supported senior chefs with creative meal planning and recipe development.
- Verified food temperatures and quality ahead of service to maintain standards.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Trained new kitchen staff on proper food handling and preparation techniques.
- Enhanced customer satisfaction by creating visually appealing and delicious dishes in a timely manner.
- Replenished food and ingredients supplies to meet service demand.
- Streamlined communication between front-of-house staff and kitchen team members to minimize errors during order processing.
BARTENDER
Tango
02.2019 - 06.2019
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Checked identification of customers to verify age requirements needed to purchase alcohol
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales
- Prepared over 20 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 40 patrons per shift
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff
- Monitored patrons to keep alcohol consumption at designated levels
- Offered preferred tables and other special accommodations to VIP customers
- Stocked bar with beer, wine, liquor and related supplies
- Managed up to 40 customers per shift while simultaneously assisting 10 restaurant servers
- Created list of signature beverage items to increase overall revenue and patron loyalty
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
- Engaged in small talk with patrons to build rapport and earn repeat business
- Supported servers by preparing specialty drinks for patrons in all areas of establishment
- Made product recommendations to customers based on preference, food pairings and special promotions
CASHIER AND WAITRESS
Proscenium
05.2018 - 03.2019
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Minimized customer wait times by efficiently taking and filling large volume of orders each day
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Increased sales of high margin menu items through effective upselling
- Communicated with kitchen staff to stay up-to-date on supply availability and potential customer wait times
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
Education
Associates Degree - Culinary Arts
Universidad Interamericana
Ponce PR06.2020
High School Diploma - undefined
Colegio Mercedaria San Judas Tadeo
Ponce05.2016
Skills
- Costumer service
- Inventory monitoring
- Self motivated
- Good lider
- Organized
- Team oriented
- Bilingual
- Good memorization
- Attentive listener
- Service oriented
- Efficient communication
- Creative
- Cash register operation
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- File management
- Administrative support
- Schedule management
- Mail handling
- Clerical support
- Professional demeanor
- Service-oriented mindset
- Performance improvement
- Document control
- Staff management
- Supply management
- Costumer service
- Business administration
- Correspondence management
- Front desk operations
- Phone etiquette
- Office supply inventory control
- Call redirection
- Professional and polished presentation
- Calm demeanor
- Positive and professional
- Multi-line telephone skills
- Reception desk management
- Route optimization
- Driver training
- Route planning expertise
- Route coordination
- Customer consultation
- Staff training
- Fleet management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Warehouse operations
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Receptionist
Illusions Tattoo
06.2024 - 02.2025
Route Supervisor
Yanwen Express
05.2024 - Current
General Warehouse Associate
Ulta Distribution Center
03.2022 - 06.2022
General Warehouse Associate
Coach Warehouse
12.2021 - 03.2022
Lead Line Cook
Hard Rock Café
11.2020 - 12.2021
CHEF
El Rincon Argentino
01.2020 - 01.2022
BARTENDER
Tango
02.2019 - 06.2019
CASHIER AND WAITRESS
Proscenium
05.2018 - 03.2019
High School Diploma - undefined
Colegio Mercedaria San Judas Tadeo
Associates Degree - Culinary Arts
Universidad Interamericana
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