Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
References
Timeline
Generic
Ivianys Pabón Colón

Ivianys Pabón Colón

Santa Isabel

Summary

Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance. Proactive professional with 3 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Highway Pharmacy
01.2020 - Current
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Monitored team productivity and performance to support goals.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Communicated plans and actions to meet departmental goals.
  • Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.

Cashier

Super Farmacia Amiga
11.2017 - 01.2020
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Processed customer orders and ensured the accuracy of their purchases.
  • Operated the POS system efficiently to ensure accurate transactions.

Education

Forensic Science -

Universidad Interamericana de Puerto Rico-Recinto de Ponce
Mercedita, PR
06.2017

High School Diploma - undefined

Jose Felipe Zayas
05.2012

Skills

  • Expense Tracking
  • Marketing
  • Strategic Planning
  • Policy Implementation
  • Team Leadership
  • Customer Service
  • Multitasking
  • MS Office
  • Computer Skills
  • Positive Attitude
  • Adaptability
  • Idea Development and Brainstorming
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Strategic planning
  • Sales techniques
  • Conflict resolution
  • Sales management

Certification

Standard First Aid

Standard CPR/AED

Bloodborne Phatogens

LANGUAGES

Spanish
Advanced (C1)
English
Upper intermediate (B2)

References

References available upon request

Timeline

Manager

Highway Pharmacy
01.2020 - Current

Cashier

Super Farmacia Amiga
11.2017 - 01.2020

High School Diploma - undefined

Jose Felipe Zayas

Forensic Science -

Universidad Interamericana de Puerto Rico-Recinto de Ponce

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Ivianys Pabón Colón