IVONNE SIERRA ROSADO
San Juan
Summary
Highly competent communicator, able to multitask and communicate effectively with others. Strong leadership skills. Focused on critical thinking and problem solving, collaborating in the growth of the company and improving areas of opportunity.
Overview
6
6
years of professional experience
Work History
Fraud Analyst Officer
First Bank Puerto Rico
11.2024 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed ATH Movil fraud cases.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Use and handling of digital tools such as Word, Excel, transaction reports, FIS platforms and ATH Movil administrative tools
Corporate Security Analyst
Oriental Bank
04.2024 - 11.2024
- Analyzed customer data to identify and investigate high-risk customers and transactions
- Investigate the accounts referred for fraud risk to make our final recommendation
- Utilized advanced analytical techniques to detect and investigate suspicious activity
- Use and handling of digital tools such as Word, Excel, transaction reports, FIS platforms and ATH Movil administrative tools.
Fraud Prevention Analyst
Oriental Bank
04.2021 - 04.2024
- Designed and implemented fraud prevention rules and procedures to reduce fraud risk
- Assisted in developing and implementing internal control procedures to improve operational efficiency and reduce fraud
- Developed internal financial controls to reduce the risk of fraud and errors
- Developed a comprehensive fraud risk assessment framework that identified and addressed potential fraud vulnerabilities
- Use and handling of digital tools such as Word, Excel, transaction reports, FIS platforms, ATH Movil administrative tool and Master Card Fraud Center
Fraud Detection Officer
Oriental Bank
06.2019 - 04.2021
- Receiving and manage fraud alerts of the monitoring unit
- Confirm fraud with customers on debit and credit cards
- Identify fraud patterns and points of compromise
- Identify fraud in external transfer products and electronic transactions
- Use and handling of digital tools such as Word, Excel, transaction reports, FIS platforms and Master Card Fraud Center
Education
Banking Technician -
Instituto de Banca y Comercio
03.2014
Skills
- Critical Thinking Skills
- Decision Making
- Fast Learner
- Leadership
- Ability to Multitask
- Ability to Work in a Team
- Ability to Work Under Pressure
Timeline
Fraud Analyst Officer
First Bank Puerto Rico
11.2024 - Current
Corporate Security Analyst
Oriental Bank
04.2024 - 11.2024
Fraud Prevention Analyst
Oriental Bank
04.2021 - 04.2024
Fraud Detection Officer
Oriental Bank
06.2019 - 04.2021
Banking Technician -
Instituto de Banca y Comercio
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