Ivonnehec Guzman Rosario
Summary
Dynamic pharmacy professional with extensive experience at MCS Health Insurance, excelling in insurance verification and patient consultations. Demonstrated commitment to accuracy and efficiency, enhancing workflow and fostering strong patient relationships. Proficient in HIPAA regulations and adept at managing high-volume prescription processing, ensuring quality care and patient confidentiality.
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Clinical Medical Services
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
Farmacia Savia
01.2024 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
MCS Health Insurance
02.2022 - Current
- Coordinated verification and filling of more than 50 daily prescriptions in high-volume Part B and D pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collaborated with healthcare providers to ensure proper billing codes were used, reducing errors and improving payment turnaround time.
Education
Bachelor Of Health Science - Radiography MRI And CT Scan
Universidad Ana G Mendez
Carolina06.2024
Associate Of Science - Pharmacy
Centro De Estudios Multiciplinario
Rio Piedra05.2016
Associate Of Business Administration - Accounting And Finance
Universidad De Puerto Rico Carolina
Carolina05.2013
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Medical terminology knowledge
- Data entry proficiency
- Follow-up coordination
- HIPAA regulations
- Database management
- Record preparation
- Physician authorizations
- Healthcare systems
- Referral tracking
- MS office expertise
- Outbound calls
- Appointment reminders
- Medical scheduling
- Diagnostic appointments
- HIPAA guidelines
- Utilization management
- Health information systems
- Quality control
- Pharmacy operations management
Certification
Licencia Tecnico de Farmacia (Expiracion Diciembre 2026)
Languages
English
Advanced (C1)
Timeline
Pharmacy Technician
Farmacia Savia
01.2024 - Current
Pharmacy Technician
MCS Health Insurance
02.2022 - Current
Referral Coordinator
Clinical Medical Services
Bachelor Of Health Science - Radiography MRI And CT Scan
Universidad Ana G Mendez
Associate Of Science - Pharmacy
Centro De Estudios Multiciplinario
Associate Of Business Administration - Accounting And Finance
Universidad De Puerto Rico Carolina
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